johnhowze

Contact GoDaddy support. Ask the support tech to run their test scripts, then look at the mail server logs and see why your outgoing emails are failing. I also installed Postman SMTP, but the tech informed me that the variable Subject line was the issue. When I changed that, and added an explicit Sender and Reply-To, email was sent by “[email protected] on behalf of [email protected]”. That was good enough to satisfy the client, I didn’t have the SMTP info for their mail server, and I was running out of time, so I stopped there.

Their support is 24/7, and quality has improved a lot since two years ago. You’ll need your customer # and PIN, of course. If you have Pro support, the techs assigned are consistently pretty darn good at multi-faceted issues, including WordPress.

Good luck.

Contact Form 7 was not the problem. I called GoDaddy’s Pro support line, and found that they have email server logs available for review by the techs. It turns out the server was choking on variable text (shortcode) in the Subject line. Changing the Subject to static text proved to be the key to getting the email to send(!). This was not a problem for the previous hosting provider(s).

Takayuki, thank you for promptly looking at this, and for pointing me to some useful documentation along the way.

John

i happen to be facing the same issue at https://whiteandhodge.com. If anyone has insight, I would be grateful as well.

By the way, I confirmed with the hosting provider (GoDaddy) that email can be sent from the site via its relay server.

If this confuses the issue for Rich, I can open a separate thread.

John

Thank you for your response. Please re-read the following from my second paragraph:

There is a difference in the plug-in parameters for the two sites which appears to be relevant.

For KCEOnline.net “Homepage description” on the settings page has only a link to “Home”.

For the second site, the options “Website tagline” and “Custom Text” are available.

Why would there be a difference?

How can I make the kceonline.net site options to line up with those of the second site?

Thanks for your patience and attention.

Regards,

John

muskokamark has built a promising plugin that you should check out at his site. I just bought it last week. I have an open issue I’m trying to resolve, but others seeking support appear to have good experience, and apparently many experience no issues at all. I can confirm that the front-end looks pretty good, and the ftp and notification functionality worked.