Category mapping disappeared after saving

  • Resolved eliisww

    (@eliisww)


    2 years ago

    Hello,

    Just spent 30 minutes to add Google product mapping to my 151 categories and discovered that everything is lost after saving. Most of the mapped categories just disappeared and what is left is completely random and not related to my selection at all.

    E.g:
    Accessories > Socks changed to 464 – Furniture > Shelving
    Accessories > Jewelry changed to 328 – Electronics > Computers > Laptops
    Accessories > Wallets & cardholders changed to 150 – Cameras & Optics > Camera & Optic Accessories > Tripods & Monopods

    I can assure that these are not the categories I mapped.

    With this plugin there are a lot of errors with saving. E.g. when I generate a new feed I have to save the the feed 5-10 times since every time some sections are lost from the feed.

    I am using the premium version of the plugin. Is there something wrong with my settings?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ansarybadal

    (@ansarybadal)

    Hello @eliisww

    Thanks for reaching us.

    So far the issue you’re reporting is when you are adding category mappings, the mappings are getting removed/disappeared, and also on the feed the mapping is wrong in some cases. But, we couldn’t replicate such an issue on our test site where we are using the latest version of our plugin as you can see it here, the mapping is appearing perfectly on both the feed and the mapping list.

    So, I would suggest you check if you are using the latest version of our plugin besides if there is any conflict issue. To check if it’s a conflict issue, please create a staging site and keep other plugins disabled also switch the theme and then try to recreate the issue on your staging site.

    However, if none of the above helps you to find a possible solution, please, reach us from here.

    Best regards,

    Plugin Support ansarybadal

    (@ansarybadal)

    Hi @eliisww

    As we are not getting any further replies to this thread, we are marking this issue as resolved. Please, feel free to start a new topic if you are still experiencing any issues.

    Thank you,

Viewing 2 replies - 1 through 2 (of 2 total)
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