joe_shields

Hi @thup90 , Impact brands is referring to the same issue on the same website.

Details from report as follows:

### WordPress Environment ###

WordPress address (URL): https://www.xxxxxxxx.com
Site address (URL): https://www.xxxxxxxx.com
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.0.3
Log Directory Writable: ?
WP Version: 5.4
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 256 MB
PHP Time Limit: 60
PHP Max Input Vars: 2000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.41-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.0.1
WC Database Prefix: wp_bBR7O6_
Total Database Size: 120.75MB
Database Data Size: 69.38MB
Database Index Size: 51.37MB
wp_bBR7O6_woocommerce_sessions: ? Table does not exist
wp_bBR7O6_woocommerce_api_keys: ? Table does not exist
wp_bBR7O6_woocommerce_attribute_taxonomies: ? Table does not exist
wp_bBR7O6_woocommerce_downloadable_product_permissions: ? Table does not exist
wp_bBR7O6_woocommerce_order_items: ? Table does not exist
wp_bBR7O6_woocommerce_order_itemmeta: ? Table does not exist
wp_bBR7O6_woocommerce_tax_rates: ? Table does not exist
wp_bBR7O6_woocommerce_tax_rate_locations: ? Table does not exist
wp_bBR7O6_woocommerce_shipping_zones: ? Table does not exist
wp_bBR7O6_woocommerce_shipping_zone_locations: ? Table does not exist
wp_bBR7O6_woocommerce_shipping_zone_methods: ? Table does not exist
wp_bBR7O6_woocommerce_payment_tokens: ? Table does not exist
wp_bBR7O6_woocommerce_payment_tokenmeta: ? Table does not exist
wp_bBR7O6_woocommerce_log: ? Table does not exist
1storderdisc: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dietry_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
feedback_fb: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
manufacturer: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
manu_month: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
optiongroups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
orderdetails: Data: 0.99MB + Index: 0.24MB + Engine MyISAM
orders: Data: 0.39MB + Index: 0.03MB + Engine MyISAM
pages_pag: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
page_cats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
picc_sett: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
prodcats: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
prodsubcats: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
productcategories: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
productoptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
products: Data: 1.32MB + Index: 0.01MB + Engine MyISAM
productsubcategories: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
prod_voucher: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
userlvl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
users: Data: 0.37MB + Index: 0.03MB + Engine MyISAM
vouchers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wafm2_directories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wafm2_files: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wafm2_files_images: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wafm2_files_images_thumbs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wafm2_parameters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wafm2_plugin_extensions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wafm2_session: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wafm2_session_vars: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wafm2_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wafm2_tagged_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wafm2_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wafm2_translations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wafm2_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_actionscheduler_actions: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wp_bbr7o6_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_bbr7o6_actionscheduler_logs: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp_bbr7o6_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_bbr7o6_comments: Data: 2.52MB + Index: 1.45MB + Engine InnoDB
wp_bbr7o6_defender_lockout: Data: 0.08MB + Index: 0.02MB + Engine MyISAM
wp_bbr7o6_defender_lockout_log: Data: 1.38MB + Index: 0.06MB + Engine MyISAM
wp_bbr7o6_duplicator_packages: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_iwp_backup_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_layerslider: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bbr7o6_options: Data: 9.45MB + Index: 13.30MB + Engine InnoDB
wp_bbr7o6_postmeta: Data: 15.55MB + Index: 19.06MB + Engine InnoDB
wp_bbr7o6_posts: Data: 2.52MB + Index: 0.92MB + Engine InnoDB
wp_bbr7o6_revslider_css: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_revslider_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_bbr7o6_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bbr7o6_term_relationships: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_bbr7o6_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_bbr7o6_usermeta: Data: 3.52MB + Index: 4.03MB + Engine InnoDB
wp_bbr7o6_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_bbr7o6_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_bbr7o6_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_bbr7o6_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_bbr7o6_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_bbr7o6_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_bbr7o6_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wfblockediplog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_bbr7o6_wfblocks7: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_bbr7o6_wfconfig: Data: 1.76MB + Index: 0.01MB + Engine MyISAM
wp_bbr7o6_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wffilemods: Data: 2.57MB + Index: 0.52MB + Engine MyISAM
wp_bbr7o6_wfhits: Data: 5.39MB + Index: 0.91MB + Engine MyISAM
wp_bbr7o6_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wfissues: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_bbr7o6_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_bbr7o6_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wflogins: Data: 0.33MB + Index: 0.10MB + Engine MyISAM
wp_bbr7o6_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bbr7o6_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bbr7o6_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bbr7o6_wfstatus: Data: 0.19MB + Index: 0.07MB + Engine MyISAM
wp_bbr7o6_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bbr7o6_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bbr7o6_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_woocommerce_order_itemmeta: Data: 8.52MB + Index: 9.03MB + Engine InnoDB
wp_bbr7o6_woocommerce_order_items: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_bbr7o6_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_woocommerce_sessions: Data: 6.66MB + Index: 0.22MB + Engine MyISAM
wp_bbr7o6_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bbr7o6_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_woocommerce_shipping_zone_shipping_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bbr7o6_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bbr7o6_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bbr7o6_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_bbr7o6_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

acf: 2
acf-field: 2
acf-field-group: 2
attachment: 674
customize_changeset: 1
nav_menu_item: 51
page: 29
post: 2
product: 299
revision: 434
shop_coupon: 3
shop_order: 3579
shop_order_refund: 38
wafs: 1
wdf_scan: 1
wdf_scan_item: 31

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

InfiniteWP – Client: by Revmakx – 1.9.4.5
LayerSlider WP: by Kreatura Media – 5.3.2
Advanced Custom Fields: by Elliot Condon – 5.8.9
BackWPup: by Inpsyde GmbH – 3.7.1
Clicky for WordPress: by Team Yoast – 1.9
Duplicator: by Snap Creek – 1.3.28
WooCommerce Table Rate Shipping: by AazzTech – 1.0.2 – Not tested with the active version of WooCommerce
Fusion Core: by ThemeFusion – 1.7.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.4
Redirection: by John Godley – 4.7.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Revolution Slider: by ThemePunch – 4.6.92
Simple Sitemap: by David Gwyer – 3.5
Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.3.7 – Not tested with the active version of WooCommerce
Typekit Fonts for WordPress: by OM4 – 1.9.0
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.23

User Role Editor: by Vladimir Garagulya – 4.53.1
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Not tested with the active version of WooCommerce
WooCommerce Checkout field editor: by Solwin infotech – 3.6.8 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.3.3
WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.6.3
WooCommerce Print Invoice/Packing list: by SkyVerge – 2.5.0 – Not tested with the active version of WooCommerce
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.7.0 – Not tested with the active version of WooCommerce
WooCommerce Simply Order Export: by Ankit Gade – 3.0.13 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 4.0.1
WooCommerce Helper: by WooCommerce – 1.7.2 – Not tested with the active version of WooCommerce – Network enabled
Wordfence Security: by Wordfence – 7.4.6
Yoast SEO: by Team Yoast – 13.4.1
Defender Pro: by WPMU DEV – 2.2.7
Smush Pro: by WPMU DEV – 3.6.1
WPMU DEV Dashboard: by WPMU DEV – 4.8.1

### Inactive Plugins (1) ###

WooCommerce Table Rate Shipping: by Mike Jolley – 2.9.0 – Not tested with the active version of WooCommerce

### Must Use Plugins (1) ###

InfiniteWP – Client Loader: by Revmakx –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #80 – /shop/
Basket: #81 – /basket/
Checkout: #82 – /checkout/
My account: #83 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: xxxxx
Version: – 0 is available
Author URL: https://www.zigzagadvertising.co.uk
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 3.6.1
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada-Child-Theme/woocommerce/cart/cart-totals.php
Avada-Child-Theme/woocommerce/cart/cart.php version 2.1.0 is out of date. The core version is 3.8.0
Avada/woocommerce/checkout/form-checkout.php version 2.0.0 is out of date. The core version is 3.5.0
Avada/woocommerce/checkout/review-order.php version 2.1.8 is out of date. The core version is 3.8.0
Avada/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.7.0
Avada-Child-Theme/woocommerce/content-product.php version 1.6.4 is out of date. The core version is 3.6.0
Avada/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0
Avada/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1
Avada/woocommerce/myaccount/form-edit-address.php version 2.1.0 is out of date. The core version is 3.6.0
Avada/woocommerce/single-product/add-to-cart/variable.php version 2.1.0 is out of date. The core version is 3.5.5
Avada/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 3.5.1
Avada/woocommerce/single-product/product-thumbnails.php version 2.0.3 is out of date. The core version is 3.5.1
Avada/woocommerce/single-product/short-description.php version 1.6.4 is out of date. The core version is 3.3.0
Avada/woocommerce/single-product/tabs/description.php
Avada-Child-Theme/woocommerce/single-product/tabs/tabs.php version 2.0.0 is out of date. The core version is 3.8.0
Avada/woocommerce/single-product/title.php

Outdated Templates: ?

Learn how to update

### Action Scheduler ###

Canceled: 1
Oldest: 2020-04-09 17:03:32 +0100
Newest: 2020-04-09 17:03:32 +0100

Complete: 225
Oldest: 2020-04-09 13:22:17 +0100
Newest: 2020-04-17 10:38:21 +0100

The kidsblog folder is sitting on the root level eg:

ROOT/kidsblog/wp-admin/install.php

(eg the kidsblog folder is sitting at the same level as where the index.html would sit)

ps- I have been able to load the readme.html file sitting in the kidsblog folder and another image located in the wp-admin/img folder, so the files appear to be there..

pss- I have had wordpress running on this same website about 2 years ago but cannot remember the setup..

install.php path:
https://joeshields.net/kidsblog/wp-admin/install.php

my host company path:
https://www.ichibanweb.com

my wp-config.php details:
// ** MySQL settings ** //
define(‘DB_NAME’, ‘kids’); // The name of the database
define(‘DB_USER’, ‘****’); // Your MySQL username
define(‘DB_PASSWORD’, ‘********’); // …and password
define(‘DB_HOST’, ‘mysql107.secureserver.net’); // 99% chance you won’t need to change this value