Joash

You’re very welcome, @dsc462!

We have multiple themes installed and it might be difficult to add this custom to each one. Would it be possible for our team to implement a custom php solution that covers all themes in one go?

We have not tested that exact use case, but with customisation, almost anything can be done.

Additionally, we wanted to inquire about support for paid users. Would you have any idea what licensing looks like for multisite environments and if the support that comes with that could help us with this issue?

For multisites, we recommend the Agency plan which allows for Sensei to be used on 20 sites. If you need more than that, our team can look into a custom solution for you.

With regards to whether our support team can help with these issues, it would be worth checking our Support Policy first. Looking at the customization required, that would extend out of scope, but issues with Sensei itself (when other plugins/themes are disabled) will be covered.

@persoonlijkvaardiger you can customize this message by using the hooks mentioned here: https://senseilms.com/documentation/sensei-content-drip/#hooks-filters

That said, if you need assistance with adjusting this, I’m afraid this is beyond the scope of the support we can offer here. You may want to consider hiring someone so that you can give them direct access to the site for a far more efficient fix than we can provide here.

Please try https://jobs.wordpress.net/ or https://jetpack.pro/ if you need help.

We will keep this thread open, in case someone from the community is willing to provide further help here for free.

Hi @imranmd ??

To customize those pages, you can refer to our documentation here: https://senseilms.com/documentation/theming/#sensei-lms-theming

Thanks for the update, @dsc462

On the site with the error, when we switch to a non-Genesis theme, the error simply changes to […]

Interesting. Something specific to this site seems to be causing the error. Other than changing the theme, it would be worth testing if this error also happens when no plugins are enabled (besides Sensei).

Regarding your recommendation for not using SSO, we are using this as part of an educational institution with thousands of users, so this is not an option

You can override the default login functionality by customizing this page on a Child Theme: https://github.com/Automattic/sensei/blob/trunk/templates/user/login-form.php
That would need to be done by copying it to [YourChildThemeNameHere]/sensei/user/login-form.php

Customizing that would extend out of our scope of support, so if you need assistance with making changes to it, you can try https://jobs.wordpress.net/ or https://jetpack.pro/ if you need help

Hi there, @mattgriffin1979!

Thanks for flagging this with us. Just to confirm, are you using the duplication method from here? https://senseilms.com/documentation/courses/#duplicate

Also, can you confirm with us your version of Sensei via your WordPress Admin > Plugins > All Plugins

Hi there, @dsc462!

It will always lead to “Incorrect Login Details.”

Is there any way to get rid of this page or put our own SSO in place of it?

That is interesting. I looks like this could be due to the setup on the site. We do not recommend SSO plugins with Sensei, since that generally causes issues with the login functionality.

Ideally we would set the course to open access. However, we imported this course and for some reason clicking on open access leads to this error:

Updating failed. Could not update the meta value of _genesis_hide_title in database.

It looks like you’re using the Genesis theme, so to ensure this is not happening due to a conflict with your theme, can you try conflict testing?

Here is how you can do it: https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know how it goes!

Thanks for that, @erossini

I’ve logged the issue here and also referenced your bug report on our repo. We hope to have this addressed soon.

I am glad that you were able to find the cause of the problem, so it might be worth looking into disabling Critical CSS optimisation until this is sorted.

Hi there!

As per our?Support Policy, I am afraid that assistance with this kind of issue falls outside our support’s scope. We won’t be in a position to provide further help with any modifications or guidance on this, but you can consider hiring a developer to assist you.

Hi @egirardet!

The first thing to check is whether Sensei is up to date on your WordPress installation. Can you please check that out?

If that does not fix the issue, please let us know if the option to go to the next lesson not working or are they just not seeing that option.

Hi @yogainreach

It would be best to reach out to the authors of Divi for assistance with these issues. We have noticed issues with Divi in the past, as explained here.

They would be able to fix these issues and might be able to provide you with a temporary workaround.

Thanks for the great feedback, @edikitt

I can confirm that this is added to our ideas board. If we get more requests from other users for such an integration, it will increase its chances of being looked into again.

We had to disable our extension due to issues with accessing the Indeed API, but if they have a way to access it again, we will certainly investigate.

Hi @jacob00 & @yaruha

I can confirm that our paid extensions are still supported. If you have a license and contacted us, you will get a response to your query soon. We appreciate your understanding.

Hi @slippysalmon

As recommended already, you could temporarily disable the WC Paid Listings extension to achieve this when you do not want to charge a fee. This would be the easiest solution.

Since this is a paid extension, you could also contact us via My Account if you need further assistance with WC Paid Listings.

Hi there!

Can you please confirm if the Geocode API is working properly on your site by testing the steps highlighted here: https://wpjobmanager.com/document/advanced-usage/geocoding-with-googles-maps-api/#how-to-verify-if-geocoding-is-working

If it is, please let us know whether it worked properly in the past and just stopped working now, or if it has always given this error?

Additionally, I would recommend checking in the Google Maps Platform if everything is in order on the account side. If your account was using free credits, it would be worth checking if that might have depleted.

Hi there, @thejamydev!

It looks like the CSS used by your theme is causing this and isn’t fully compatible with WP Job Manager.

This is certainly something that can be fixed with CSS, but since that extends out of our scope of support, it would be worth looking into hiring a developer for assistance with adjusting the way it looks or contacting the author of your theme for assistance with making it better compatible.