Joanna168

Honestly, Jordii, I can’t remember!

There is a great instructional video on the plug in page here on wordpress.

If I remember, it was quite low down the page and it is a case of clicking the link for it to show. I believe I ignored all the setting that came with the pop up, but followed this video instead.

The only part to be aware of is that this involves modifying a theme. I am not tech minded and I could follow it just fine.

However, when you have done it, copy and paste the full code lay out to a notebook page or something. If there is a theme update, you will need to redo this procedure, so it saves having to find the video again if you already know what the code is supposed to look like!

I notice this only seems to happen when I use internet explorer.

If I use Chrome it displays perfectly.

?

Jan – which user ID and password have you redacted please?

The reset password feature says it has sent an email to the address I gave but I never receive it – I’ve tried that twice now.

I have posted the support ticket onto the ‘sales’ section of that link you gave, as I cannot access either of the registered users support sections.

Thanks for the reply. I have rolled forward to version 5.0.0 as requested and the situation is now that front end users can see and book appointments, but I cannot access the back end – it is asking me to log in, but even if I use my wordpress user [ redacted ] and use the password [ redacted ] it will not allow me to log in.

As a result, I cannot open a ticket on your support portal as it will not recognise me!

Please will you advise what I need to do next.

(before I rolled forward again, I blacked out my diary for the coming couple of days as it is no good to me if someone where to book but I can’t see it).

Thank you.

Further, when I try to access some of the functions through my wordpress admin page, I am getting the following message…

An error occured when connecting to the Bookings service.
If you need help with this, please contact our technical support service.

(I cannot contact the tech support as I am using the free version, which then redirects me back to this forum)

Though I can now access my back-end admin for bookings, the facility is not showing to the clients on my website!!

Where the calendar should be simply says ”This service is not currently available, please try again later”.

FYI, whilst I am waiting for a response to this I have rolled back to the version immediate prior to this update.

Everything is now fine again and all my settings are as before plus I am able to access the bookings just as before.

Is it a problem with this latest update?

This works PERFECTLY!

Thank you SO much, Ninzas.

x

Okay, thank you again for the prompt reply.

I will do that.

Yes, debug mode is enabled still.

And have updated to version 1.3.0.2.

Thanks for the super quick reply!

Enabled Ajax mode – no change, pop up still not showing.

Enabled debug mode as well, and still no change.