Janine - a11n

Hi there!

>When I have product sync disabled, WooCommerce is still sending product data to Square whenever an order is processed using Square Payments. This is causing my products in Square to decrement inventory when I do not want Woo touching inventory anymore. It’s also messing up the Square reports which has some serious real-world ramifications to business operations.

Thank you for your detailed explanation, including those logs! It sounds like you may have recently disabled the product sync, is this correct?

If so, it’s possible that the Product System of Record’ is still set to WooCommerce. When WooCommerce is your system of record, inventory changes in WooCommerce overwrite Square inventory. When Square is your system of record, inventory cannot be changed in WooCommerce, and will always be pulled from Square.

Can you head to WooCommerce > Settings > Square and check to see which one is currently set as the system of record?

Thank you!

Hi there,

I have a couple of Questions regarding GDPR: is “Woocommerce Payments” GDPR compliant? Does it send Data to US Servers?

Yes, WooCommerce Payments is GDPR compliant. I’ve included a section from our Privacy Policy below regarding transferring information:

“Transferring Information
Because Automattic’s Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third-party data processors. This is required for the purposes listed in the How and Why We Use Information section above.

When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include entering into European Commission approved standard contractual arrangements with entities based in countries outside the EEA.

You can find some more information on WooCommerce and the GDPR here.

Hope this helps, let us know if you have any further questions ??

• This reply was modified 3 years, 1 month ago by Janine - a11n.