jncampbell

Your solution regarding manually re-installing WP worked! The problems with the host were worse than I thought. I had to do a complete restore but it was well worth it. Tons of thanks for your help. I really appreciate it.

Yes, it only happens when using “Customize.” It happens regardless of what path to the link I choose, i.e, whether I click “Customize” from the dashboard or “Appearance” >>”Theme”>>”Customize” or “Appearance”>>”Customize.” As per your advice, I switched to the default twentythirteen theme and deactivated all plugins. Unfortunately, the problem persists.

https://www.interstellarfootprints.com

Yes, this is the same problem I’ve been having since the post in the link you’ve included.

Yes, I have deactivated ALL of the plug-ins and switched to the default theme.

I have also checked with my hosting company to see if it was something on the back-end.

All to no avail.

Hey,

Actually, (and I’m terribly sorry) but that did NOT fix entire issue. It fixed the problem with concerning the CSS but I still have the “Your session has expired. Please login again,” issue when trying to open up the “Customize Your Site,” link.

Hey Tara,

Thanks a lot for your prompt response. Your first suggestion solved the problem. It was the W3 Total Cache plugin that was causing the problem. Still not sure why exactly. It’s a pretty valuable plugin so I’m going to try to figure out what, specifically, is causing the issue.

Hey Xaliber,

I’m using a Genesis parent theme. Sleek child theme. Both from studio press.com

Here is my site: interstellarfootprints.com. How would I got about changing the search bar and editing the “Return to Top of Page” and copyright information that is located in the footer?

Sorry for the lack of information. I want to edit the search bar, background, and a few other things using HTML. I’m using a studiopress theme. When I run my HTML and CSS in BBEdit it previews exactly how I want it. I was able to upload the CSS style sheet but I cannot figure out for the life of me how to add my HTML code to the site. Thanks

Thank you

Studiopress.com