jmatiasmastro

@eligiomax Thanks mate!

@jonjennings Hi mate, thanks for your report, we will analyze it with the development team.

Best regards, Quadlayers Support Team.

@caordawebsol

Hi mate, we noticed that your Instagram access token has expired. Please check the date on the screenshot you sent us.

To renew it, you need to delete the account from the “Accounts” tab and add it again using the “Add Account” button (personal/business), or by generating a new token ID from the following link: https://socialfeed.quadlayers.com/facebook.php (business) or https://socialfeed.quadlayers.com/ (personal).”

Best regards, Quadlayers Support Team.

@balluxe08 Hi mate, we inform you that the field IDs cannot be modified natively to avoid incompatibilities with WooCommerce.

Best regards, Quadlayers Support Team.

@manjushaa123 Hi mate, thanks for updating your ticket, we invite you to write to us through our Facebook page so we can provide you with more precise support on the issue you are experiencing, we provide the link below: https://www.facebook.com/quadlayers

Best regards, Quadlayers Support Team.

@peterleenders Hi mate, yes try with [pbw-brand as_link=”true”]

Best regards, Quadlayers Support Team.

@luismotv77 Hi mate, unfortunately, we are unable to reproduce the issue you are experiencing with our plugin version 3.3.6 and JetPack version 14.0 on our localhost, please check our screenshot: https://snipboard.io/eHxYRG.jpg

Have you tried testing them on a default WordPress installation?

Best regards, Quadlayers Support Team.

@acssupport Thanks mate!

@caordawebsol Ok thanks for updating your ticket, could you please send us a screenshot of the “Account” tab of our plugin and tell us if you are adding the feed via shortcode or block/widget?

You can use the tool https://www.snipboard.io to copy/paste screenshots easily here.

Best regards, Quadlayers Support Team.

@rameshmahala

Hello mate,

To better understand and replicate the issue, could you please share some screenshots that show the error or alert you’re encountering?

You can easily upload and share your screenshots using this tool: https://snipboard.io.

Additionally, please let us know if the conflicting plugin is a free version, and if so, which version you are using.

Best regards, Quadlayers Support Team.

@luismotv77

Hello mate,

To better understand and replicate the issue, could you please share some screenshots that show the error or alert you’re encountering?

You can easily upload and share your screenshots using this tool: https://snipboard.io.

Additionally, please let us know if the conflicting plugin is a free version, and if so, which version you are using.

Best regards, Quadlayers Support Team.

@aeminium01 Hi mate, thanks for updating your ticket, we inform you that we will forward your request to the development team for investigation.

Best regards, Quadlayers Support Team.

@caordawebsol Hi mate, could you please tell us which version of our plugin you are using?

Best regards, Quadlayers Support Team.

@manjushaa123 Hi mate, thanks for updating your ticket.

Could you please send us a screenshot of where you want the fields to be displayed?

You can use the tool https://www.snipboard.io to easily send screenshots

They should be displayed by default from my account in the addresses section.

Best regards, Quadlayers Support Team.

@jhooper42 Hi mate, I’d like to clarify that no external plugin is needed to hide the phone number field. Have you tried resetting the fields? From the screenshot you shared, it seems the phone field is not currently visible in the tab.

Best regards, Quadlayers Support Team.