Jorge Luiz

Please, enable the WP debugging and report any error/warning messages you have got.

1. Ask your friend to update Malwarebytes and verify if error persists yet.
2. Verify whether the issue occurs in any others devices (with Malwarebytes Premium installed) when accessing your site. Upgrade your WP installation to the latest WP version, your plugins, and themes.
3. I hope that you aren’t using any pirate themes or plugins. If so, certainly that’s the root cause of your issue because ones can contain malwares.

Further information:

1. Riskware
2. 9 Reasons Why You Must Avoid Nulled WordPress Themes & Plugins

• This reply was modified 1 month, 1 week ago by Jorge Luiz.

Try to enable the WP debugging mode for attempting to better debug your issues. And report here any error/warning message you’ve got.

Further information:

• https://kb.mailpoet.com/article/205-roles-and-permissions

Have at look at this article.

Did you change your current theme in terms of code?

Did you have any previous backups? Could try to restore your site to some time ago?

Futher fresh information on repairing through phpMyAdmin:

• https://www.wpbeginner.com/beginners-guide/how-to-repair-wordpress-database/

1. Did you already access your site from different browsers on the Icognito/Private mode?
2. First off, do you have any previous backups? If not, immediately backup your site up for avoiding further headaches.
3. What current theme are you using? Is one compatible with the latest WP version?
4. Are all plugins compatible with the latest WP version?
5. Disable all plugins. Then, change your current theme to the default one.
6. Firstly, update your themes. Secondly, update your plugins. Finally, update your WP installation.
7. Enable the WP debugging mode and report in this thread any error/warning message you’ve got.
8. Also, inform in this thread what PHP version are you running your site?

But do you have FTP access to your site, right? If so, that way you could manually edit your files.

Futher information:

• Using FileZilla

Maybe it can work for you, look at this thread.

Otherwise, the best place for you get some help is on the plugin support.

• This reply was modified 1 month, 2 weeks ago by Jorge Luiz.

1. Did you have previous backups? If not, backup your site immediately for avoiding futher headaches.
2. Are you using the latest WP, plugins, themes version? If not, in that order, update the themes, then plugins, and finally the WP install. So, verify whether the issue’s solved or not.
3. What current theme are you using? Is one compatible with the latest WP version? Also verify whether the plugins are or not. Then, try to change to the default theme.
4. Try to disable all plugins you’ve installed. If your site got back to work. So, maybe the issue’s one or more plugins installed. Enable every one at a time, that way you’ll know exactly which one’s causing the issue.
5. Enable the WP debugging and report any error/warning messages you’ve got.

Could you explain better your issue? Give us more detail. I couldn’t get what you mean when you wrote: “back is inaccessible”.

Don’t you have access to the WP admin dashboard anymore? Is that it?

1. First off, did you guys have any previous backups? If not, I highly recommend you guys to backup your sites asap.
2. I got it. No dashboard access. Do you guys have FTP access to the hosting server? The issue reported by you guys could be the current theme and/or some plugin. Having FTP access try to disable the current theme and the plugins. And check out if you manage to get dashboard access again.
3. Also enable the WP debugging mode and report in this thread any error/warning messages you guys have got.
4. Considering you guys managed to got dashboard access again. Try out to enable one thing (themes and plugins) at one time. That way could help to figure out where the actual issue is. Some specific theme and/or some plugin(s).

You had better to check out the hosting setup first. And verify if everything is all right.

Did you already try to get a static page up and running for you’re sure whether it’s a hosting issue or not?

1. First off, do back your site up immediately even if you’ve previous backups.
2. Enable the WP debugging mode and post in this thread any error/warning messages you’ve got.

Observation: You can do these steps via FTP access.

1. Did you have any previous backups? If not, I highly recommend you to backup your sites immediately for avoinding futher headaches.
2. Do you have FTP access to the site for editing the WP files and trying to restore your Dashboard access?
3. Having managed FTP access enable the WP debugging mode editing the WP files manually. Then, post in this thread any error/warning messages you’ve got.

By you’ve just described in your post, that has been occurring because your theme’s probably outdated. Actually, almost right by what you’ve just written.

The only and most correct option’ is you to buy that theme again (but before check out its compability withthe latest WP version and PHP version that you want to run in your host.