Jorge Luiz

Does your issue occur on other computers/smartphones?

Did you already access in others browsers? In Private/Incognito Mode?

Would you explain us in more detail on that database issue?

What did the hosting support exactly fix? What’s the solution?

This article could useful and helpfull in setting the wpconfig.php file. Double-check the file settings.

How to Edit wp-config.php File in WordPress (Step by Step)

Is your site’s link correct? Please, verify it.

If you try to directly access your site by its IP (88.208.252.222). You’re gonna the following warning:

Forbidden

You don’t have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

As @threadi said in above the thread. I also reinforce his advice about getting in touch with your hosting provider.

Further information:

• How to Fix 403 Forbidden Error in 2024

• This reply was modified 2 weeks, 5 days ago by Jorge Luiz.

Did you already check out the hosting server cache?

“your WordPress cache (your WordPress plugin if you have one), your server cache (if you have one. In this case, you can contact your hosting provider).“

You must show to the hosting support that the issue could possibly be the hosting server and not the Elementor plugin.

So, it seems that the issue itself isn’t related to the Elementor plugin.

Did you already try to switch your current theme to default one for verifying whether the issue still occurs or not?

Was the IP already removed from Spamhaus list?

Was the IP already changed to a different subnet as @threadi suggested?

More importantly, did you already back your site up just in case something goes wrong?

Firstly, back your site up asap! Just in case something goes wrong.

Disable all plugins apart from Elementor.

Verify whether your issue’s solved or not.

Further information:

1. No templates for condition
2. Template File: No Templates for condition > /themes/hello-elementor/index.php

Did you already try to enable Elementor Debugger? If not, then, enable one and post here any error/warning messages you’ve got.

1. Is that log from Elementor Debugger?
2. Are the WP install and all plugins installed up to date?

Do you have FTP access? You could try to access via FTP.

Did you already enable the WP debugging mode for trying to get more accurate information about your issue?

Based on your log you posted here. Try to verify what PHP version your site’s running on. For that, on the Admin Dashboard, access the Site Health screen. Go to Tools > Site Health > Info.

Then, check the PHP version against all the themes and plugins installed. Verify the minimum PHP version required.

I presume by your log that could be ocurring some compability issue between your WP install, and your themes and plugins.