VUM Support - Jhay

Hello,

Certainly, you can export the settings and then import them to your other site.

Hello @atomixdesign ,

Sorry to hear that you’re having an issue with the plugin. Could you confirm if you’ve recently installed the plugin and are using your admin account to access the White Label CMS settings?

I don’t see any immediate reason why you’d be redirected to the dashboard if the setting is visible. Please provide a list of all the plugins and the theme you’re currently using so I can better understand the situation.

Hello @jimk1416,

Resetting White Label CMS will revert all settings to the default settings of White Label CMS.

After the reset, navigate to Settings -> White Label CMS to begin the setup process again.

Hello @jimk1416, could you please check if you have access to the plugins page? If so, navigate to /wp-admin/plugins.php. You will find a reset button under the White Label CMS section.

Hello,

Sorry but I’m having difficulty replicating the issue on my end. If it’s alright with you, please consider reaching out for support at https://www.videousermanuals.com/help/ so that we can sort this out as soon as possible.

Hello @vendojo ,

We really wanted to sort this out, but unfortunately, we cannot replicate the issue. If it’s alright with you, please consider reaching out for support at https://www.videousermanuals.com/help/.

Thank you for your kind words!

Just to clarify, are you looking to specifically hide the “Themes” button in the top admin bar, rather than the entire admin bar or other elements? If that’s the case, I’ll definitely take note of this and consider it for a future release. Let me know if I understood your request correctly!

Apologies for the confusion, I’m not sure why that isn’t working.

Another approach is to activate White Label CMS, then go directly to /wp-admin/plugins.php. As long as you’re logged in as an admin, you should have access. From the Plugins page, you can reset the settings by clicking the “Reset” option under White Label CMS.

Hello @ashbyvagg,

We are planning to release the fix soon,?you can test it using the fixed version available?here(https://d.pr/f/mZXrQe).

Hello Alex,

Kindly check your inbox, I messaged you immediately last week and just now.

Regards,

Jhay-ar

Hi,

If you’re unable to access the Plugins page after activating the plugin, you can manually remove the plugin’s entries from the database. Here’s how you can do this:

1. Access your database using a tool like phpMyAdmin or a similar database management tool.
2. Run the following SQL query to delete the plugin’s entries:
   DELETE FROM {db_prefix}options WHERE option_name LIKE 'wlcms_%';
   Make sure to replace {db_prefix} with your actual table prefix. For example, if your table prefix is wp_, the query would be: DELETE FROM wp_options WHERE option_name LIKE 'wlcms_%';

Hello,

Unfortunately, we’re unable to reproduce the issue on our end.

Could you please try accessing the site in a private browsing window? If the problem persists, it might be due to a conflict with another plugin. To help us further diagnose the issue, please provide a list of all the plugins you are currently using.

Thank you!

Hello,

That’s interesting; something appears to be causing the widget attributes to be removed. Unfortunately, I’m having difficulty replicating the issue on my end. If it’s alright with you, please consider reaching out for support at https://www.videousermanuals.com/help/.

Hello,

Apologies for the inconvenience. You can reset the settings by navigating to the Plugins page and click reset under ‘White Label CMS’.

Please follow the instructions provided here: https://d.pr/i/rAkqWO.

Hello,

I wanted to check if you’ve had a chance to restart your server and clear the cache.

Thank you for providing the var_dump results.

From my initial instruction, please add the following line to wp-content/plugins/white-label-cms/includes/classes/Admin_Dashboard.php at line 526:

var_dump($wp_meta_boxes); exit;

After making this change, please visit the following URL: /wp-admin/options-general.php?page=wlcms-plugin.php&view=settings#tab-dashboard. Once you’ve done that, let me know what output you receive. It should look similar to this: screenshot.

Thank you!