Jess

I am having the same issue. Were you able to find a solution? It’s a shame the developer hasn’t responded, as this has been a useful plugin for me in the past and I would love to see it work for this context as well.

I’m sorry, I went back to get that information and realized I had the wrong order number. The order in question is not on the table after all.

The order in question does appear in the wp_wc_orders table, but clearing the transients does not appear to have resolved the issue.

Here’s a screenshot of the email. I have redacted personal information for the customer.

I have my doubts that it’s spam. They paid $167 to register for our course, and the transaction in our PayPal account matches the customer’s information. I’ve looked up their business and they’re a legitimate horse boarding facility.

I deactivated all plugins except for WooCommerce and it’s still not showing. No draft orders exist, and there aren’t any fatal error logs. I am the only user with administrator privileges.

It says, “You attempted to edit an order that does not exist. Perhaps it was deleted?” I definitely didn’t delete it…

I am using the WooCommerce PayPal Payments plugin. This is a new site, and to my knowledge, this has only happened with one order. The customer did place a previous order, which failed due to a bank issue, but they returned the next day and successfully placed an order. Their failed order shows up, but not the completed order. I only know about it because of the WooCommerce order email I received. But yes, the payment for the order does appear in our PayPal account.

I’m not seeing any fatal error logs, but here is the system status report:

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