Jason

Yeah I hear ya. I find this is a common issue finding the right developers for plugins for WordPress. It is a nightmare and I have learned already, if an initial inquiry isn’t actioned within a reasonable time, likely support for issues will also not be available either. These guys did get back to me only yesterday, but failed to even answer the question or acknowledge the issue I had hit, only said I can download the demo to test if I want…. this I had, and was reporting issues I hit… so yeah, they completely unsold me on this.

I have already had to get paypal refunds for at least 4 plugins due to lack of timely support, first thing I check is the terms and conditions/refund policy, take screenshots of all this first and file away and always purchase using my business paypal account so if I do not receive adequate support or answers, this is reason enough to request a refund and look at something else.

My Amazon AWS plugin solution is working just fine but has the unpredictable cost element where I never know what it will cost for the month. I have also tested a few GDrive based solutions but all seem top suffer the same limitations where the file ie never streamed direct from the storage but rather to the web server then to the customer, which has the same issue of being at the mercy of the web servers timeout process (for shared hosting like I have).

I had a good conversation with another company wpcloudplugins who were very responsive and also exp[lained when I was asking about GDrive integration that their API is limited and requires the file to stream to the web host to maintain security of the source so any solution using GDrive has this issue however they recommended using OneDrive that has basically the same yearly cost but generates unique and temporary download links per request allowing downloads direct from the storage server which is both faster and negates bandwidth issues with the web server. Downside is their plugin for commercial use is pretty costly tho is a lifetime license not a subscription.

• This reply was modified 2 months ago by Jason.

Due to the lack of ANY reply from this company I decided to use a far better plugin called WP File Download which does everything this one does but also allows for AWS, OneDrive and Dropbox all in the same plugin. More importantly, they have an active forum with people that actually answer which is important when running a business.

Yeah, same experience here and seems this company doesn’t really care.

I use Amazon AWS plugin for Woo which works great AND their support is helpful and active. The cost of AWS is slightly higher than using Google Drive (I use it purely for large file downloads) however the lack of response from these developers even to new user inquiries looking to purchase is unacceptable. 3 emails in 3 weeks and not a single reply and I can’t even get their plugin to work in a test environment. All I can say is buyer beware if you value your own customers.

I understand the differences between Joomla and WordPress, I used Joomla for 20 years

I also ran (again as mentioned) the same setup using Joomla, hosting all files from my sites server for 10 years with the only issue being some users had slow downloads if located a distance away but it was simple, very cost effective and reliable. Sadly the ONLY reason I have switched to WP is due to the components my store was based around (template, K2 component and QuickSell) all being made obsolete and not working in Joomla 4 or 5 requiring me to start from scratch.

So while I appreciate the reply, it does not address the question I am asking and that is this 300 second limitation, is this something in WordPress, Woo Commerce or a server issue. I have asked my server host who have confirmed they do no such limitations so I am now looking at WordPress or Woo Commerce as the culprit.

I already use Amazon S3 storage for the large files, however this is additional unpredictable cost which is exceeding my predicted budget already and will only increase after my initial 12 month trial which given I already have a GDrive and 1TB of web server storage, monthly costs on S3 storage seems like just a waste of money. The issue is I seem to have far too much generated traffic for the number of visitors I seem to have which does not make sense at all and is costing me money daily.

Forget it, seems the answers I am looking for no one seems to have here, I will do as I always do and just solve my own problems.

• This reply was modified 2 months, 1 week ago by Jason.

Same issue here, no fix, no reply to the last 3 emails I have sent. Not a solution I will be investing in.

Sorry, does not really help. Of course I can “consult a professional”, change hosting provider etc but this will not save time/money, this will cost a considerable amount of both time and money.

As mentioned, for 10 year I ran a Joomla site on the same server for the exact same application and never had issues. While I really wish I had stuck to using Joomla I had to update and decided to try WordPress and WooCommerce which has been costing me 20x what it did with joomla to get the same function because while WP and Woo may be “open source” they are basically the shell of a car and everything that is needed to drive is a separate plugin and addon.

Anyway, my hope was I could find out how the download process is handled as it appears from my investigation the process uses a CPU thread to generate a download stream and this is being cut off at the 300 second mark. I simply want to know if this is the case and if the actual issue is related to how Woo is working or how the web server is working because ALL other tests I perform from other download management plugins work fine, just a product downloaded in Woo has 300 seconds to complete or it just ends the download and the file is useless.

I have implemented Amazon AWS and this works just fine, however again is another rather unpredictable cost I now have to invest in and this in turn is forcing me to have to increase my prices even further.

I have already had this feature enabled and this is sadly again wrong, this addressed the issue where PAYPAL is not sending to WOO, not the other way around.

Since it’s pretty clear I will not find anyone that understands the issue let alone find an actual fix I have simply had to work around this major limitation and hope to high hell if I receive an audit, this missing information is not an issue.

Basically, I have to install an export order plugin that I can configure to export all the required info from woo then use the one single piece of useful info that IS sent to PayPal being the order number to match the woo order to PayPal transaction details and provide the required country code. This is working so I have my issue solved, just a shame this can not be done in a more elegant way.

Regarding your question, I understand that your checkout process doesn’t save billing details when customers pay through PayPal, correct?

No, the issue is, as stated, there are no details for the user sent to PAYPAL such as the shipping address because I am not shipping products, they are virtual. Not sure why this is a hard one to understand.

In PayPal when I view a transaction, previous ecommerce systems have used even when a product is downloadable the shipping address info appears on the paypal transaction so I have a record at least of the country of payment. This was usually the users paypal address.

What I am hoping for is the BILLING ADDRESS entered at checkout within WOO would be sent to paypal to be recorded. Because my last ecommerce system was very simple and did not have good reporting, I designed my accounting system around paypal activity statements which had all the info needed to parse and generate detailed reports. This is now all missing as I cannot see the country of the payment.

Reports generated out of Woo Analytics don’t contain GST fields or paypal fees for transactions either so I cannot easily calculate that from those reports.

The TLDR is simply, how can I get the country of the user (at a minimum) appear in PayPal for a transaction?

Just to clarify in the hope there is a quick solution:

– This is a digital store only so I do not ship anything physical.
– I have shipping disabled in Woo
– What I would like tho is for the Billing Address to appear as the shipping address in PayPal

The reason I need this is so I can determine tax for payments easily and also, generate reports based on location.

So, PayPal has enabled the Billing Address Feature and nope, nothing is appearing even still.

I have done a few checkouts with my personal paypal account and absolutely no sign of where in the world I am paying from, no address, no country codes, nothing!

I cannot figure out why the address information from an order would not be sent to PayPal. This is important and required for a business. What else can I check? I REALLY need to solve this as it’s now a live site and I cannot determine any tax calculations for payments now

Hello. Yes I am using that PayPal module and I have read the section on the need for PayPal to enable the Billing Address Feature. I have been in contact with PayPal but it took over a day of explanation tand so far 2 different support agents to even get someone to understand what I was asking, I have been put onto an account manager and still awaiting contact back.

I am wanting to know if having PayPal enable the “Billing Address Feature” will resolve this issue?

Reading the info it states it will allow the billing address to be populated by PayPal but doesn’t mention anything about the info being sent to PayPal. Would this also then appear on the PayPal order?

I would think surely for digital products there is still a need to have the customers address info recorded for tax reasons, this was achieved with my old Joomla plugin but that used an older method of PayPal integration. Really need to solve this one tho as I have 30+ orders now with no way to know via my accounting system where the payments have come from.

Well, that was simple. Seems whatever instructions I found which stated to go to your dashboard were incorrect. If I open “My Jetpack” menu instead this instantly asks if I wish to transfer from the sub domain to the active one and now the dashboard and everything is again working.

Thanks for the reply

The webhost has said there are no imposed limits although I am not confident in that assessment, given the absolute limitation of exactly 300 seconds it is being caused by something that is causing the process to stop.

The “Redirect Only” method is no good for my case, it exposes the download location for one but second, it tries to resolve the download location from the base web address and my files for security are stored at the servers root level so this option will fail.

As I understand how the “Force Download” method work from my research and looking into code, the file is not directly served to the browser from the server but rather “delivered” via a process using 1MB chunks, basically a middle man that sits and hands the file piece by piece to the web browser so it only knows of a process and not a location. This would be why downloading a file I never see a file size and download time estimate in the browser, only an unknown file size. While this is secure it has the tradeoff of a CPU thread having to remain running on the server to deliver the file and I believe this is the cause.

On my Joomla site the cart/download system would generate a temporary symlink file with a hashed string concatenated to the filename to make a unique file link which would then be disabled after a period to maintain a secure file path. This is why my Joomla site does not have this issue as the download process does not require a server CPU cycle to remain active to deliver the file. Just a shame this kind of method is not an option.

Below is my environment status, you will see I have already increased (excessively) the execution time and memory limits, tho I have no idea if a host imposed limit overwrites this (suspect being a shared server it does) but changing any of these options has no affect.

There is no fatal log or any logs other that this line from a test (I have obfuscated the file path) :

2024-11-27T08:03:19+00:00Warning /home3/……/NKS_Library_Nexus4FullExpansionBundle_VST3_Full.zip could not be served using the X-Accel-Redirect/X-Sendfile method. A Force Download will be used instead.

This simply suggests that XAccel is not available on my server, host has not answered that request and basically suggests it is the plugin because they can download files fine via FTP which is obviously fine and indicated their support has no clue of the issue I am trying to highlight as files are not being transferred via FTP.

My solution has been to just throw money at the problem, what I am finding is basically the solution to everything in wordpress, and switch to AWS S3 hosting. While this has obvious benefits it adds even more yearly cost and of course like developers in this day will do, the associated plugin has basically doubled in price in the last year, much to the disgust of users but hopefully this will give me time to implement a more cost effective solution and updating the product links is a quick and easy process, I just have to re-upload 200GB of data to an AWS server and pay for bandwidth now.

So my issue is not “fixed” I have simply had to work around it to continue development and it has made me question my decision to switch from Joomla to WP for this project given already it has cost me easily 40x more to develop the exact same thing I already have working on Joomla 3 from 12 years ago. If this was 1 time payments that would be fine but of course everyone wants to be paid constantly, every year for providing the most basic of features.

WordPress Environment<br><br>WordPress address (URL): https://freelancesoundlabs.com/WP<br>Site address (URL): https://freelancesoundlabs.com/WP<br>WC Version: 9.4.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 3 GB<br>PHP Time Limit: 1200<br>PHP Max Input Vars: 3300<br>cURL Version: 8.7.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.7.23-23<br>Max Upload Size: 3 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.4.2<br>WC Database Prefix: wpji_<br>Total Database Size: 41.64MB<br>Database Data Size: 34.07MB<br>Database Index Size: 7.57MB<br>wpji_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wpji_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_woocommerce_downloadable_product_permissions: Data: 0.14MB + Index: 0.27MB + Engine InnoDB<br>wpji_woocommerce_order_items: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>wpji_woocommerce_order_itemmeta: Data: 0.38MB + Index: 0.47MB + Engine InnoDB<br>wpji_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpji_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_actionscheduler_actions: Data: 0.11MB + Index: 0.14MB + Engine InnoDB<br>wpji_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wpji_acym_action: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_acym_automation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_campaign: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_acym_condition: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_acym_configuration: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_custom_zone: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_followup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_acym_followup_has_mail: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_acym_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_list: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_acym_mail: Data: 0.16MB + Index: 0.03MB + Engine InnoDB<br>wpji_acym_mailbox_action: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_acym_mail_archive: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_acym_mail_has_list: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_acym_mail_override: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_acym_mail_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_plugin: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_queue: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_acym_rule: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_segment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_step: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_acym_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_acym_url_click: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_acym_user: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_acym_user_has_field: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_acym_user_has_list: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpji_acym_user_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wpji_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>wpji_e_notes_users_relations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB<br>wpji_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpji_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_options: Data: 10.11MB + Index: 0.20MB + Engine InnoDB<br>wpji_postmeta: Data: 9.11MB + Index: 2.80MB + Engine InnoDB<br>wpji_posts: Data: 11.17MB + Index: 0.47MB + Engine InnoDB<br>wpji_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpji_realmedialibrary: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_realmedialibrary_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_realmedialibrary_posts: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wpji_realmedialibrary_tmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_sdm_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wpji_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_usermeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB<br>wpji_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpji_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_wcu_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_wcu_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_wcu_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpji_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpji_wc_orders_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wpji_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpji_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB<br>wpji_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpji_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_wc_product_meta_lookup: Data: 0.09MB + Index: 0.17MB + Engine InnoDB<br>wpji_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_wdr_collections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpji_wdr_rules: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wpji_wdr_rule_collections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wpji_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpji_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_yith_shippo_shipping_parcel_boxes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_yith_shippo_shipping_rulemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_yith_shippo_shipping_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_yith_shippo_shipping_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpji_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wpji_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpji_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpji_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpji_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts<br><br>attachment: 786<br>custom_css: 1<br>customize_changeset: 97<br>elementor_library: 16<br>feedback: 1<br>nav_menu_item: 41<br>oembed_cache: 1<br>page: 19<br>popup: 3<br>popup_theme: 8<br>post: 10<br>product: 223<br>product_variation: 764<br>revision: 892<br>sdm_downloads: 221<br>shop_coupon: 1<br>shop_order: 14<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_global_styles: 14<br>wp_navigation: 3<br>wp_template: 4<br>wp_template_part: 5 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (44)<br><br>AcyMailing: by AcyMailing Newsletter Team – 9.10.5<br>Backuply: by Softaculous – 1.4.0<br>Code Snippets: by Code Snippets Pro – 3.6.5.1<br>Disable Admin Notices Individually: by Creative Motion – 1.3.5<br>Elementor Pro: by Elementor.com – 3.25.4<br>Elementor: by Elementor.com – 3.25.9<br>301 Redirects: by WebFactory Ltd – 2.77<br>Essential Addons for Elementor: by WPDeveloper – 6.0.10<br>Featured Products by Category: by Jameshwart Lopez – 1.1<br>FileOrganizer: by Softaculous Team – 1.1.4<br>GoSMTP: by Softaculous Team – 1.1.1<br>Import Users from CSV: by WP All Import – 1.3.1<br>Jetpack: by Automattic – 14.0<br>Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 3.3.7<br>Manage Notification E-mails: by Virgial Berveling – 1.8.6<br>Media Library Assistant: by David Lingren – 3.23<br>Pages with category and tag: by YAHMAN – 0.9.0<br>Popup Maker: by Popup Maker – 1.20.2<br>Publish & Add New: by Ramon Ahnert – 1.0.0<br>Real Media Library: by devowl.io – 4.22.26<br>SDM Hidden Downloads: by Tips and Tricks HQ<br>Alexander C. – 2.1<br><br>Simple Download Monitor: by Tips and Tricks HQ<br>Ruhul Amin<br>Josh Lobe – 3.9.25<br><br>Temporary Login: by Elementor.com – 1.2.0<br>The Plus Addons for Elementor: by POSIMYTH – 6.0.7<br>The Plus Addons for Elementor - Pro: by POSIMYTH – 6.0.7<br>Advanced Editor Tools: by Automattic – 5.9.2<br>User Notes: by Cartpauj – 1.0.2<br>User Verification: by PickPlugins – 2.0.25<br>Variation Price Display Range for WooCommerce: by WPXtension – 1.3.15<br>Visibility Logic for Elementor: by StaxWP – 2.3.7<br>WDesignKit - Templates, Widgets & Cloud: by POSIMYTH – 1.1.0<br>Discount Rules: Collections: by Flycart – 1.2.2<br>WBW Currency Switcher for WooCommerce: by woobewoo – 2.1.1<br>Discount Rules PRO 2.0: by Flycart – 2.6.5<br>Discount Rules Core: by Flycart – 2.6.6<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>Amazon S3 Storage for WooCommerce: by Kestrel – 2.7.1<br>Extra Product Sorting Options for WooCommerce: by SkyVerge – 2.10.0<br>My Downloads Shortcode for WooCommerce: by Pramadillo – 1.8.0<br>WooPayments: by WooCommerce – 8.5.0 (update to version 8.5.1 is available)<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.4<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.9.0<br>WooCommerce Shortcodes: by WooThemes<br>Claudio Sanches – 1.0.0<br><br>WooCommerce: by Automattic – 9.4.2 Inactive Plugins (11)<br><br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>Classic Menu Block: by Jonathan Harris – 0.1.7<br>Classic Menu in Navigation Block: by WebMan Design<br>Oliver Juhas – 1.0.5<br><br>Creative Mail by Newfold Digital: by Newfold Digital – 1.6.9<br>FG Joomla to WordPress: by Frédéric GILLES – 4.29.2<br>Free Downloads WooCommerce Pro: by WP Enhanced – 3.5.8.3<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.2.1<br>Simple Custom CSS and JS: by SilkyPress.com – 3.49<br>The HostGator Plugin: by HostGator – 2.12.1<br>WPForms Lite: by WPForms – 1.9.2.1<br>Yoast SEO: by Team Yoast – 23.8 Must Use Plugins (1)<br><br>Endurance Page Cache: by Mike Hansen – 2.2.1 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: AUD (AU$)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: ? Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 42 KB WC Pages<br><br>Shop base: ? Page ID is set<br>but the page does not exist<br><br>Cart: #12 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #13 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #14 - /my-account/<br>Terms and conditions: #15 - /refund_returns/ Theme<br><br>Name: Hello Elementor<br>Version: 3.1.1<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates<br><br>Overrides: – WooPayments<br><br>Version: 8.5.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 237665702<br>Account ID: acct_1Q6jLdFhqpHKphw8<br>Payment Gateway: Disabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Disabled WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: AU<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: ?<br>Google Pay: ?<br>Fastlane: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-11-28 23:59:15 +09:30<br>Options: ?<br>Notes: 51<br>Onboarding: skipped Action Scheduler<br><br>Complete: 1,271<br>Oldest: 2024-10-30 05:08:33 +0000<br>Newest: 2024-11-28 19:05:30 +0000<br><br>Failed: 9<br>Oldest: 2024-10-05 09:42:57 +0000<br>Newest: 2024-11-27 07:07:31 +0000<br><br>Pending: 5<br>Oldest: 2024-11-28 19:07:49 +0000<br>Newest: 2024-12-15 10:13:18 +0000 Status report information<br><br>Generated at: 2024-11-29 04:36:57 +09:30<br>

The issue is a timeout of some kind but no idea why.

Running a timed test, downloads fail exactly at the 300 second (5 min) mark regardless of file size. Seems it would be a server side issue but Level 1 support says there is no issue their end. I have the case escalated but this is a worry if I cannot resolve this

I have increased settings as far as I would like in php.ini but nothing makes any difference at all so the issue is not something I can address

max_execution_time = 1200
max_input_time = 1200
max_input_vars = 3300
memory_limit = 2048M
post_max_size = 3000M
session.gc_maxlifetime = 1440
session.save_path = “/var/cpanel/php/sessions/ea-php74”
upload_max_filesize = 4096M
zlib.output_compression = On

Is there anyone that may have some ideas with this issue?

I have increased everything in my php.ini and I have contacted my host who says everything appears fine and the issue must be in the plugin.

I cannot figure out why downloads simply stop at 1.2GB

EDIT: Seems the downloads don’t specifically stop at 1.2GB as I have managed to get to 1.6GB but still, downloads constantly just fail either with a half downloaded file or a “Network Error”.

This is not a firewall issue or something local. I have another site (Joomla) on the same web server with the same files and that has no issues delivering the same file but seems Woo Commerce has issues with any file over 1GB

• This reply was modified 3 months, 3 weeks ago by Jason.