jessica

Hi @marcusskyverge,

Thank you for the screenshot and for the suggestion.

I already did try to reset and delete the product then sync again but it’s still showing the same issue: https://prnt.sc/v3g936

Hi @marcusskyverge,

Thanks for these suggestions.

I already tried to Reset the facebook metadata of a variable product and update the product page but the issue is still the same.

I tried excluding the product via the product listing in the admin page then resyncing them but it’s still not working.

I also tried resetting the facebook meta of the product then synced only 1 variation but it’s still showing this https://prnt.sc/v12asn – 2 variations instead of 1 and the facebook ID’s product link goes to this https://prnt.sc/v12bcp

The sync function works well for simple products, but it just won’t work for variable products.

Hi Marcus,

Thank you for your reply.

I already forced the variable products to resync individually, here’s a screenshot https://prnt.sc/v0h8f3. The product’s facebook link doesn’t work https://prnt.sc/v0hahr, the variants doesn’t have a value as well.

They are also not excluded in the product sync settings of the plugin https://prnt.sc/v0hch8

I’m not sure what else to try..