jerweb

hi i will do that in the meantime is it possible to download older versions elsewhere?

can you share your solution?

hi pradeep i just did the fields again so ok now… just one (hopefully last) question. i did validation for the guestform but for logged in users this is not working … where can i find the logged in user form if that differs from the questform?

just did some more reaearch and in settings custom fields they do appear but not in advanced settings, reorder fields so no way to enable. again they are in the dbase

well the fields do not show up there so that is why i am wondering if i maybe am forgetting something in the process, again they are in the dbase but do not show up in backend,

thanks for the quick reply btw

one more question (sorry). but is there a way to send reminder emails to agents if ticket is unattended for a determined period of time?

ok thanks

Hi

thanks for the reply. Problem is that if I open ticket none of my custom fields show up unless I select category (only one category is available) which might confuse clients. As i set default category in admin it would be nice if i could show all custom fields right away without selecting category (of which there is only one) any workkaround for it maybe?

thanks again

hi christian,

tried your solution but still not downloading pdf files. any other suggestions maybe?

any news on this.. also have the same problem.. great plugin bur real problem