jeromebart

Forum Replies Created

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter jeromebart

    (@jeromebart)

    Sorry I forgot to do that !

    Here it is:

    
### WordPress Environment ###

WordPress address (URL): https://aperochill.ch
Site address (URL): https://aperochill.ch
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 128 Mo
WP Debug Mode: –
WP Cron: ?
Language: fr_FR
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.25
PHP Post Max Size: 300 Mo
PHP Time Limit: 30
PHP Max Input Vars: 3000
cURL Version: 7.74.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.21-MariaDB-1:10.4.21+maria~stretch-log
Max Upload Size: 300 Mo
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_735227_
Taille totale de la base de données: 27.16MB
Taille de la base de données: 24.46MB
Taille de l’index: 2.70MB
wp_735227_woocommerce_sessions: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_woocommerce_api_keys: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_woocommerce_attribute_taxonomies: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_woocommerce_downloadable_product_permissions: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wp_735227_woocommerce_order_items: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_woocommerce_order_itemmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_woocommerce_tax_rates: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wp_735227_woocommerce_tax_rate_locations: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_woocommerce_shipping_zones: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_735227_woocommerce_shipping_zone_locations: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_woocommerce_shipping_zone_methods: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_735227_woocommerce_payment_tokens: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_woocommerce_payment_tokenmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_woocommerce_log: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_actionscheduler_actions: Données?: 0.05MB + Index?: 0.13MB + Moteur InnoDB
wp_735227_actionscheduler_claims: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_actionscheduler_groups: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_actionscheduler_logs: Données?: 0.05MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_commentmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_comments: Données?: 0.02MB + Index?: 0.09MB + Moteur InnoDB
wp_735227_easy_custom_js_and_css: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_735227_easy_custom_js_and_css_filters: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_735227_e_submissions: Données?: 0.02MB + Index?: 0.27MB + Moteur InnoDB
wp_735227_e_submissions_actions_log: Données?: 0.02MB + Index?: 0.11MB + Moteur InnoDB
wp_735227_e_submissions_values: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_jckwds: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_735227_links: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_options: Données?: 3.45MB + Index?: 0.08MB + Moteur InnoDB
wp_735227_postmeta: Données?: 13.48MB + Index?: 0.73MB + Moteur InnoDB
wp_735227_posts: Données?: 6.52MB + Index?: 0.20MB + Moteur InnoDB
wp_735227_termmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_terms: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_term_relationships: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_term_taxonomy: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_usermeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_users: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wp_735227_wc_admin_notes: Données?: 0.05MB + Index?: 0.00MB + Moteur InnoDB
wp_735227_wc_admin_note_actions: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_wc_category_lookup: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_735227_wc_customer_lookup: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_wc_download_log: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_wc_order_coupon_lookup: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_wc_order_product_lookup: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wp_735227_wc_order_stats: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wp_735227_wc_order_tax_lookup: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wp_735227_wc_product_meta_lookup: Données?: 0.02MB + Index?: 0.09MB + Moteur InnoDB
wp_735227_wc_reserved_stock: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wp_735227_wc_tax_rate_classes: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wp_735227_wc_webhooks: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB

### Post Type Counts ###

acf-field: 6
acf-field-group: 3
attachment: 72
customize_changeset: 7
elementor_library: 17
nav_menu_item: 4
oembed_cache: 3
page: 12
post: 3
product: 8
revision: 753
shop_order: 14

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Advanced Custom Fields PRO: par Delicious Brains – 5.11.1
All-in-One WP Migration Unlimited Extension: par ServMask – 2.42
All-in-One WP Migration: par ServMask – 7.50
ARG MultiStep Checkout for WooCommerce: par ARG Themes – 4.0.2
DynamicConditions: par RTO GmbH – 1.5.1
Easy Custom Js And Css (PRO): par Avirtum – 1.1.2
Ele Custom Skin: par Dudaster.com – 3.1.4
Extras for Elementor: par Namogo – 2.2.51
Elementor Pro: par Elementor.com – 3.5.1
Elementor: par Elementor.com – 3.4.8
WooCommerce Delivery Slots by Iconic: par Iconic – 1.15.1
Loco Translate: par Tim Whitlock – 2.5.5
SVG Support: par Benbodhi – 2.3.19
Temporaire Login Without Password: par StoreApps – 1.7.1
Checkout Field Editor for WooCommerce: par ThemeHigh – 1.5.0
WooCommerce Stripe Gateway: par WooCommerce – 5.8.1
Woocommerce Side Cart Premium: par XootiX – 3.1
WooCommerce: par Automattic – 5.9.0
WP Super Cache: par Automattic – 1.7.4

### Inactive Plugins (8) ###

e-addons EDITOR: par Nerds Farm – 1.9.4
e-addons for Elementor: par Nerds Farm – 2.7.5
Prime Slider: par BdThemes – 2.2.0
Really Simple SSL: par Really Simple Plugins – 5.2.0
Stripe Payment Plugin for WooCommerce: par WebToffee – 3.6.6
WooReer: par Sofyan Sitorus – 2.1.13
WordPress Importer: par wordpressdotorg – 0.7
Yoast Duplicate Post: par Enrico Battocchi & Team Yoast – 4.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: CHF (CHF)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la boutique: #11 - /nos-boxes/
Panier: ? La page ne contient pas le code court [woocommerce_cart] ou le bloc woocommerce/cart.
Commander: ? La page ne contient pas le code court [woocommerce_checkout] ou le bloc woocommerce/checkout.
Mon compte: #14 - /mon-compte/
Conditions générales de vente et d’utilisation: ? La visibilité de la page doit être publique

### Theme ###

Name: Apéro Chill
Version: 1.0.0
Author URL: https://polomarco.ch
Child Theme: ? – Si vous modifiez WooCommerce sur un thème parent que vous n’avez pas construit personnellement
nous vous recommandons d’utiliser un thème enfant. Voir?: Comment créer un thème enfant

WooCommerce Support: ?

### Templates ###

Overrides: apero_chill/woocommerce/checkout/form-checkout.php version 2.3.0 est obsolète. La version du noyau est 3.5.0
apero_chill/woocommerce/checkout/review-order.php
apero_chill/woocommerce/checkout/thankyou.php

Outdated Templates: ?
					
					
						Apprenez comment mettre à jour

### Action Scheduler ###

Terminé: 80
Oldest: 2021-10-27 11:28:57 +0200
Newest: 2021-11-25 10:07:12 +0100

### Status report information ###

Generated at: 2021-11-25 17:26:43 +01:00
    Thread Starter jeromebart

    (@jeromebart)

    Hi,

    Thank you for your reply.
    I’ve tried but still have the issue

    Thread Starter jeromebart

    (@jeromebart)

    Hi,
    Thank you for your reply.

    The plugin author is not responding, so I have to resolve this issue on my own.

    I think it’s related to when the order is placed and something is preventing it from being done correctly.
    As this part is managed by woocommerce, I wonder if you have any idea what could prevent the product meta data from being added to the order.

    The issue seems to occur once in 10-20 orders. (there is 5 – 10 orders per day). I’m not able to reproduce the error. As the error occurs more often with some customers than with others I wonder if it’s maybe related to client side conditions or slow server/site response, I don’t know if those are viable leads ?

    Thread Starter jeromebart

    (@jeromebart)

    No there is no order form the backend…
    I would say it’s happening 1 ou of 10-20 orders. I have noticed that the problem often occurs 1 or 2 times out of 10 orders for the customers in question

    I tried many times to reproduce the issues but I didn’t manage to.

    I think it’s maybe related to client side conditions or slow server/site response, I don’t know if those are viable lead ?

    Thread Starter jeromebart

    (@jeromebart)

    It’s a custom template, I followed the instruction from the documentation.

    Thread Starter jeromebart

    (@jeromebart)

    Hi, thank you for your quick reply !

    I can confirm that the data is also missing from the order when this happens.
    The problem is not product related, as in most orders the data for the same product is displayed correctly.

    I don’t understand why it is so random.

    Here are some invoices pictures :
    https://ibb.co/4Y3q7gg
    https://ibb.co/LJ0ns13

    Thread Starter jeromebart

    (@jeromebart)

    Hi,

    I’ve juste checked, and yes there was an old version of email template in my theme folder.
    I had those removed on my local environment, but they where still active on the online server.

    Now that they’re gone, everything seems to works fine !

    Thank you very much for your time !

    Thread Starter jeromebart

    (@jeromebart)

    The wordpress admin is in French, and WPML default language is also French.

    Thread Starter jeromebart

    (@jeromebart)

    the last email is also the one I receive when I send a preview email form the plugin dashboard.

    Thread Starter jeromebart

    (@jeromebart)

    Hi,

    The content of the email is not the same.
    here are the screenshots :

    Customizer dashboard :
    https://snipboard.io/2Fh74Q.jpg

    Email sent when registering through my account page :
    https://snipboard.io/iZI78T.jpg

    Email sent when registering through the checkout process
    https://snipboard.io/t2KfyT.jpg

    Thank you

Viewing 10 replies - 1 through 10 (of 10 total)