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Forum: Fixing WordPress
In reply to: Site won't load.Yes, songdogtech. How did you find that information? I have notified some of our internal team members who are going to resolve the issues. For my own team, it would be helpful to help them find this kind of info.
Forum: Fixing WordPress
In reply to: Site won't load.Thank you, Carlos!
Forum: Fixing WordPress
In reply to: Site won't load.This is helpful, thank you. I will do more investigating on the hosting situation.
If we are running out of memory, do we need to purchase some sort of upgrade?
Forum: Fixing WordPress
In reply to: Site won't load.Live chat is right on the homepage under the Best Support life preserver.
https://wordpress.com/create/We use the two links below to get to our two sites. The first one is working fine. The second is the one for which we need help.
Can you see who the hosts those sites from your end? The WordPress accounts were created by one of our literacy specialists directly through WordPress, so we are confused as to who would be hosting.
Forum: Fixing WordPress
In reply to: Site won't load.This doesn’t help. We cannot even log into the site and do not have access to PHP.ini file, we do not know what a .htaccess file is. WordPress is the host, aren’t they?
Also, where is the live chat that WordPress boasts on their site? We have a site that is required to be active by contract that has been down for days.
We need to speak to someone by phone or live chat to walk us through this issue. We use WordPress because we are not developers or tech folk. Please help.
Aggie Craft
Manager