jeannettek

Hi, it’s me again. I still have problems. I installed the plugin on my live workshop. The test email was sent properly, including the pdf and all.

Now I made some automations to send an email when a customer orders a product and nothing is sent. Also in the log outcomes there are no emails sent.

I published the automations, I filled in all data just like in my testsite.

I do receive emails from woocommerce.

I tried to install the Postmakr plugin but it slowed down my website extremely and also did not send any emails, also no emails form woocommerce anymore.

Do you have any suggestions?

Thank you and kind regards, Jeannette

Hi,

I found the solution, I just installed the plugin on my live site and now it works well.

I am sorry to have bothered you with this issue, and I am very happy it has been solved.

Thank you for your effort!

Kind regards, Jeannette

Hi @rzepsen ,

I sent the credentials on the offical forum.

• This reply was modified 1 year, 6 months ago by jeannettek.

I can’t find anything about Shopmagic in the Logs.

I can give you access to my backend, since it is a test site on a different url, so you can check yourself?

I really would like to use this plugin since it is exactly what I need, I also want to pay for the pro version if that would solve the problem.

Thank you for your answer.

I changed my theme to Storefront and deactivated all plugins except for Woocommerce.

The email is sent, but still no pdf attached to it.

This is the other one:

I have one with filters but also one without any filters, both don’t work

Hi, I try to upload the screenshots, but I can’t.

Hi, thank you for your fast reply. Yes I did this, but it does not work.

I tried it in Google Chrome and it works. So it should have to do something with me using Firefox browser.

So the problem is solved now.

Thank you very much.

If I change it to Astra, nothing happens

I am using Generate Press

I deactivated all other plugins except for Woocommerce and it still looks the same.

I am sorry, I don’t use this very often.

I think now it should work:

https://photos.app.goo.gl/7LLfsZS3LnN7Ysad8

Okay, I have uploaded my screenshot to this link:

https://photos.google.com/search/_tra_/photo/AF1QipO776Aw6oO5ZnisXmkOtywl2yPX2iloKGbBuuyL