Jean-Michel Ferrard

Hi Beatrice12

The only thing which is “non-standard” is I use php files to modify your “content-download-filename.php”.
For example my “content-download-pdf.php”

<?php
/**
 * Shows title only.
 */

if ( ! defined( 'ABSPATH' ) ) {
	exit;
} // Exit if accessed directly

/** @var DLM_Download $dlm_download */
?>
<a class="download-link" title="<?php if ( $dlm_download->get_version()->has_version_number() ) {
	printf( __( 'Version %s', 'download-monitor' ), $dlm_download->get_version()->get_version_number() );
} ?>" href="<?php $dlm_download->the_download_link(); ?>" rel="nofollow">
	(pdf)
</a>

All these files are located in my Child Theme (folder download-monitor)

Warmly
Jean-Michel

I answer to myself, having no feedback from the plugin team.
I updated DM to 4.5.98 and was prepared for the recurring bug (downloads not working)
So I used (for the fourth time at this day) the comic_and_absurd trick : ? save your permalink structure without changing anything ?

Hello @beatrice12

I had the same problem with your latest update, all my pdf downloads ending in a ??File not found?? page.

This is the third times it happens, at each new minor update, and at each time I have users complaining about downloads not working.

For the third time I used your magic but meaningless trick ??save your permalink structure without changing anything?? and for the third time it worked.

But I’m tired with this error you make again and again. At last give some kind of warning before your customers update your plug-in.

• This reply was modified 2 years, 3 months ago by Jean-Michel Ferrard.

Hi @raldea89

I spent hours correcting my pdf path files today.
I will make a total backup before you post your solution.

Hello

I have the same issue, and I found something.

That’s what I’ve noticed (I have a few hundreds pdf files concerned).

Each time I created/edited my pdf downloads files with DLM in the past, I ALLWAYS gave them a file path beginning by “/wp-content/uploads/”.

Since DLM last update, some of my files lead to “access denied…”, some not.

I realized that the pathname of the unreachable pdf files have been modified (by DLM, who else?). They now begin with “wp-content/uploads/…”, so without the initial “/”.

I’m in the process to add the “/” for each file concerned (and after that the download links work) but it so boring !

• This reply was modified 2 years, 7 months ago by Jean-Michel Ferrard.
• This reply was modified 2 years, 7 months ago by Jean-Michel Ferrard.

Hi @cristianraiber-1

Well, thank you. I’ve not a clear understanding of what nofollow links mean in google terms. I read the post you mentionned and I’m still dubious.
BTW, I’ve already written some custom templates for my own purpose.

And I love DLM !

Hello @beatrice12

But…. That’s the problem here! Wpchill did not even acknowledged my two previous emails via your contact form.

And in the page https://www.download-monitor.com/contact/ where this contact form belongs, there is no history of my previous demands.

Tha’s why I came to post on this public forum!

You know my personal email adress from my account.
So if you know I reached to you about this problem, why did Wpchill ignore my demands?

Warmly, but a little upset at the same time.

Jean-Michel

Hello @beatrice12

Thank you for your answer.

These are three links to screenshots showing the situation. Between screenshot#1 and screenshot#2, and Between screenshot#2 and screenshot#3, all I did is click Save button and reload the page.

screenshot-1

screenshot-2

screenshot-3

As you can see, the ordering seems random. This is a crucial issue since ordering is so much important here. In particular, the rule saying “anyone whom situation did’nt match previous rules can’t download” must be the last rule to be checked!.

Of course, If I add another rule, it will take place randomly in the list (and each time I reload the page, its place will move).

• This reply was modified 2 years, 10 months ago by Jean-Michel Ferrard.
• This reply was modified 2 years, 10 months ago by Jean-Michel Ferrard.

After the last update, everything is fine now. Thank you ??

Thank you Mihaela

I missed the transition from Never5 to Wpchill, and was worried when I discovered the “Global rules” bug. But I’m confident you will maintain this excellent plugin (is Barry Kooij still participating?)

Please let us know if the issue ever occurs after the update.

The update fixed the issue. Thanks.

• This reply was modified 3 years, 1 month ago by Jean-Michel Ferrard.

Hi

I have the exact same issue. It started today or yesterday. I had to add the roles by hand for the new paying members.

So please explain what we have to do with the message below, because the situation is no clear (I tried to install the new archive but it did’nt work since I still have the PB and PMS plugins already installed).
Do we have to rename/delete the folders before reinstalling the plugins (NB: losing any information related to paying users is NOT an option)

This is the message in the dashboard. “All individual Paid Member Subscriptions add-on plugins have been discontinued and are now included in the premium Basic, Pro and Unlimited versions of Paid Member Subscriptions. Please log into your account page, download the new premium version and install it. Your individual addons settings will be ported over.”

Hi @madalinaruzsa

Before marking this thread as solved, let me add something.

I tested on my site, the user loses the role assigned by the plan when the plan is abandoned or expires. We need to see why do you encounter the mentioned issue.

You’re right. The reason why this was not happening on my website is the cron job “pms_check_subscription_status” was not running anymore (I don’t know why). So I registered it again (with “Reset cron jobs”) and now it works.

Thank you @madalinaruzsa for your patience.

Kind regards

Thanks for your support.

Hi @madalinaruzsa

But also, since you are a paid customer, please open a ticket on our website and explain any other issues you might face.
These forums are only to offer support for people using the Free version of the plugin.

The reason why I posted these questions on this forum is because even if I receive notifications saying my tickets were submitted, I don’t receive answers. I will use another email address for this purpose.

All the best

• This reply was modified 3 years, 7 months ago by Jean-Michel Ferrard.