jcl2020

Hi,

I toggled between the Ajax and Prevent page caching options — all four combinations did not resolve the issues. The original behaviour settings I had for the forms were to have both the Ajax and Prevent page caching enabled. Also, when I first submitted a question a month ago I attempted to put the forms on a separate post instead of within this drop down, and the issues stayed the same, so it’s not clear to me that the location is causing the issue

Through this troubleshooting, I’ve realized that the issue we’re having is more complex. We in fact have been receiving the submissions that people attempt to send through the website. However, applicants are seeing a perpetual spinning wheel or an error message when they attempt to submit. Also, our email notifications aren’t being employed when the submissions do in fact successfully appear on the Forminator plugin as well as on our Google Sheets API.

Is there a way I could speak to a representative to perhaps resolve this issue in a more timely fashion? Thank you again for your help thus far!

Hi,

I cleared the cache and deactivated the WP Fastest Cache plugin, and am still seeing the same issues with the forms. Are there other steps I could take to remedy this problem?

Thank you!

Hi,

JS minification has never been enabled on our website. Should I still clear caches, and will clearing caches affect any other part of the website? Thank you for your help so far!

Hi! I’d like to reopen this ticket. Our original issue under the “Prospectus” tab resolved itself shortly after our first contact, but we are now experiencing the same issues under the “Letter of Recommendation” tab on the same page (last drop-down tab, same form settings as prior inquiry). The only difference now is that when submissions don’t go through the applicant receives an error notice. As our website is live and needs to remain so, I’m hesitant to use WP_DEBUG. Are there any other ways to remedy this situation?

Hi,

Thank you for your response! We received your form, but we are still having reports that others cannot submit on our website.

I and my colleagues have been using Google Chrome and have encountered issues on that browser. Would the issue be something specific to the browser, or is there an settings issue we might be having?