jcartea

Hi Phil,

After 2 weeks, I have found the solution! I feel like this was a super easy fix, even for someone like me who is not a developer and doesn’t really know CSS.

It looks like the plugin Imagify was automatically optimizing the PDF files with Check Box form fields, and the ones with calculations and simplified field notations. On a whim, I clicked to Restore Original on the Attachment Details window in the Media Library for once of the PDF files I was having an issue with. That was the solution as everything works perfectly fine now. I don’t know how this went unfound when I spent what seemed like a ridiculous amount of time deactivating plugins one by one.

In summary, it appears as though Imagify was auto-optimizing files upon upload, and the auto-optimization was stripping the form fields out of certain PDF files. All PDF form fields came back once the file was returned to its original condition. I completed a test purchase, and everything within the PDF file works perfectly.

Thanks,
Joe

Hi Phil,

After 2 weeks, I have found the solution! I feel like this was a super easy fix, even for someone like me who is not a developer and doesn’t really know CSS.

It looks like the plugin Imagify was automatically optimizing the PDF files with Check Box form fields, and the ones with calculations and simplified field notations. On a whim, I clicked to Restore Original on the Attachment Details window in the Media Library for once of the PDF files I was having an issue with. That was the solution as everything works perfectly fine now. I don’t know how this went unfound when I spent what seemed like a ridiculous amount of time deactivating plugins one by one.

In summary, it appears as though Imagify was auto-optimizing files upon upload, and the auto-optimization was stripping the form fields out of certain PDF files. All PDF form fields came back once the file was returned to its original condition. I completed a test purchase, and everything within the PDF file works perfectly.

Thank you much for your response! I became burnt out with this issue. Your response prompted me to sit back down this morning to look at it once more.

Thanks,
Joe

Hi @conschneider

I am afraid this has been forgotten about. Is there any update on what I need to do to complete a test purchase and download with you?

I still have not been able to correct this issue.

Thanks,
Joe

Hello @conschneider,

Is there any update on what I need to do to complete a test purchase and download with you?

Thanks,
Joe

Hello,

The PDF is not confidential and has no private data. What do we need to do for a test purchase? My WooCommerce shop still has test mode enabled.

Thanks,
Joe

Yes, this worked! I had V3 keys, but I must have had a typo in there somewhere. I originally did not copy/paste them because I pulled them from my phone. Thank you much for pointing this out!

Thank you! I am new to all this, so you greatly helped out by pointing me in the right direction. Sounds like something that will be fixed with an upcoming update.