jbonnick

Good Morning @conschneider

I did find some fatal errors in our logs, however, they came from Securi which has now fixed by increasing the PHP memory limit to 256M (in wp-config.php and the php.ini on cPanel). There is an awful lot of these errors from Securi and I had the thought that they may all be produced when the checkout ‘glitch’ happens. I just find it a little strange that the AJAX checkout script would do so much that it hit the memory limit. Below is a copy of the logged error.

2020-06-28T07:07:27+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 17234912 bytes) in /home/redacted/public_html/wp-content/plugins/sucuri-scanner/src/fileinfo.lib.php on line 431

The problems seemed to have been less often now (it hasn’t happened since that change) however, I can’t say for certain that it was the issue.

Ill have a look for those error logs on our cPanel also.

Please keep this topic open for now, I will mark it solved if the issue does not come back over the next 5-7 days. Maybe someone else pulling their hair out with this issue can find it and look for the same things I did.

Regards,
jbonnick

• This reply was modified 4 years, 4 months ago by jbonnick.

@smashballoonmike Good morning Mike,

I have found the issue, it was nothing to do with your plugin, apologies for the inconvenience.

Thanks,
jbonnick

### WordPress Environment ###

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WC Version: 4.2.2
REST API Version: ? 1.0.8
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Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.2.4
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WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
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WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.19
PHP Post Max Size: 8 MB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.70.0
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SUHOSIN Installed: –
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### Database ###

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WC Database Prefix: wp_
Total Database Size: 116.86MB
Database Data Size: 94.84MB
Database Index Size: 22.02MB
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### Post Type Counts ###

acf-field: 121
acf-field-group: 3
attachment: 1021
br_product_filter: 1
mts_notification_bar: 1
nav_menu_item: 26
notification: 9
oembed_cache: 5
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post: 41
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pwbf_event: 1
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shop_coupon: 72
shop_order: 1986
shop_order_refund: 74
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view-template: 21
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woo_discount: 1
wp-types-group: 1
wpcf7_contact_form: 1
wp_block: 1
znpb_template_mngr: 3
zn_pb_templates: 2

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### Active Plugins (15) ###

Advanced Custom Fields: by Elliot Condon – 5.8.12
Contact Form 7: by Takayuki Miyoshi – 5.1.9
Reviews.co.uk for WooCommerce: by Reviews.co.uk – 0.12.02 – Installed version not tested with active version of WooCommerce 4.2.2
ShareThis Share Buttons: by ShareThis – 1.3.0
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
Swift Performance: by SWTE – 2.1.9
Instagram Feed by 10Web: by 10Web – 2.3.17
WooCommerce Conversion Tracking: by weDevs – 2.0.8 – Installed version not tested with active version of WooCommerce 4.2.2
WooCommerce Stripe Gateway: by WooCommerce – 4.5.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.22
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.5.2
WooCommerce Product Bundles: by SomewhereWarm – 5.7.11 – Installed version not tested with active version of WooCommerce 4.2.2
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Yoast SEO Premium: by Team Yoast – 12.8.1
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### Settings ###

API Enabled: ?
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Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
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Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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featured (featured)
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rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

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### WC Pages ###

Shop base: #751 - /shop/
Basket: #752 - /basket/
Checkout: #749 - /checkout/
My account: #750 - /my-account/
Terms and conditions: #733 - /terms-and-conditions/

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### Templates ###

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Theme/woocommerce/cart/cart-totals.php
Theme/woocommerce/cart/cart.php
Theme/woocommerce/cart/cross-sells.php
Theme/woocommerce/cart/mini-cart.php
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Theme/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
Theme/woocommerce/loop/loop-end.php
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### Product Bundles ###

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### Action Scheduler ###

Complete: 1,033
Oldest: 2020-05-30 19:58:18 +0000
Newest: 2020-06-30 11:56:16 +0000

@amandasjackson There is the system report. I have removed the URL as we don’t want people to be aware of issue at this time. I’m happy to share the URL with you in private if required.