jbaldwin8

I was experiencing the same issue and I rolled back the plugin to version 12.7 which has temporarily fixed the problem. So the issue appears to be with the update to 12.8

I did this and it worked. Thank you.

Hey Hindrik,

I believe so. The plugin support team suggested this to me and it appears to have worked:

Please could you try changing the value of the top padding in Email Customizer > Content > Content Container – https://share.getcloudapp.com/jkuXzLbx. After saving the change, purge the cache and test the emails again.

Even just resetting the padding to the same value and clicking update fixes the issue. Let me know if this works for you too.

Hey Ben,

The interesting thing is that when you send a test email from the plugin, the correct spacing is there.

But if you run an order through Woocommerce, the actual email that is sent out through Woo has the spacing removed. I have tested across multiple email clients and see the same result (i.e. Mac mail, Gmail etc)

[ Please do not bump. ]

Great. Here you go:

https://pastebin.com/JKbbRNnT

Hey all,
What use is a screenshot going to be when it is a long string of code?

Absolutely. How do I send you the file?

Thank you. Using a PHP snippet in the updated version of the plugin has worked.

Thanks for your support.

Hey team,
This issue is not resolved, can you reopen this thread?

Hey team,

I contacted Elementor support and the Counter widget defintely supports shortcodes, and they are looking into the bug. They came back with this question for you:

“I’m 99.9% certain that the Gravity Count Shortcode spits out the number as a string data type and not as a int data type.

Thats why the counters are giving the NaN (not a number) response.

Could I ask you to contact the Gravity Count guys again and ask them about this?”

How will I know when the bug is resolved so that I can switch back on these features?

I am experiencing the exact same problem on a client website. I have updated to woocommerce 3.6.3 but the class is still being stripped out.

Was this bug addressed with the release of 3.6.2 or 3.6.3?

Hey,
Thanks for your email. I tried out Twenty Sixteen and Twenty Seventeen, and tried deactivating the other plugins on the site, but this didn’t solve the issue. The Print Recipe and the PDF icon were both coming through on the default wordpress themes, except that they were being rendered as a functional shortcode. What is happening is that our website theme seems to be stripping out the shortcode from the excerpt, but leaving the ‘Print Recipe’ title.
Warm regards,
Jonathan.

No, it is set to No.