Jawad Ahmed

Hello,

We have recently released an update to address the redirect issue. Users now have the option to disable the custom JS/CSS section in the popup. For enhanced security and functionality, we strongly recommend disabling this feature unless it’s actively needed. Please navigate to ‘Popup > Settings’ and ensure the toggle is set to OFF if you are not using this feature. Additionally, for your site’s security, verify that there are no unknown users with administrator or editor privileges on your WordPress site.

Thank you for your attention to these details.

Should you have any questions, you can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

Best Regards

@invest101hk

Trigger is a premium feature, you can check more about it here. How to Trigger a Popup by Scrolling — https://help.popup-builder.com/en/article/how-to-trigger-a-popup-by-scrolling-1m66y6f/

Best Regards

Hi,

I hope you’re doing well!

Have you had a chance to update New Popup to the latest version? We recently released Version 4.3.5, which includes important fixes and resolves a vulnerability issue.

I’ll mark this thread as closed for now, but if you need further assistance, please visit our support page. There, you can chat with us or send an email—our team is always available and happy to help with any concerns you may have.

Best regards,

Hi @invisiblesy

Hello,

Thank you for reaching out. Regrettably, we’re unable to provide support for WPML beyond the documentation you referenced. You can find additional details in the following guide:

WPML Integration in Popup Builder

If you have further questions or need assistance with other issues, please feel free to let us know. you can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

Best regards,

Hi @klwild

Thank you for your message and for highlighting the issues with the attachments. It seems that there might be a conflict involving the email automation plugin you use. If you suspect that this could be related to Popup Builder, we certainly want to investigate this further to ensure everything functions smoothly.

To assist us in troubleshooting the issue, could you please provide us with the following information:

1. The name and version of the email automation plugin you are using.
2. Any error messages or logs that you have encountered.
3. Details of the attachment that works, compared to those that do not.

We encourage you to visit our Support Page for further assistance. There, you can either chat with us live or send an email. Our team is ready to help you resolve this issue and will request any additional information necessary for troubleshooting.

Thank you for your cooperation, and we look forward to resolving this matter promptly.

Best regards,

Hi @weblly & @thecase

Thank you for contacting us and bringing this issue to our attention. To help us address your concern more effectively, we would appreciate if you could provide us with additional information.

Please visit our dedicated support forum and either open a ticket or initiate a live chat with us. During this process, it would be extremely helpful if you could share the debug.log file. This file will allow us to better understand the specifics of the issue you are experiencing.

Best Regards

Hi @auberlu

Are you using a shortcode or CSS for the on-click function? For more information, you can refer to the following guide:

How to Open On Load/On Click/On Hover Popup via the Shortcodes

This should resolve the problem. If the issue persists, please visit our Support Page for further assistance. You can chat with us live or send us an email. Our dedicated team is here to help you with any concerns.

Best regards,

Hi @emanuel123456

Thank you for reaching out, and I apologize for the inconvenience you are experiencing. To address the issue with the redirection feature of the popup, please follow these steps:

1. Navigate to Popup Builder > All Popups.
2. Select the popup you are having issues with and click the Edit button.
3. Go to the Advanced settings and find the Action on Popup Content Click section.
4. Turn off the toggle switch to disable redirection.

This should resolve the problem. If the issue persists, please visit our Support Page for further assistance. You can chat with us live or send us an email. Our dedicated team is here to help you with any concerns.

Best regards,

Dear @grahamclements

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced with your subscriptions.

To resolve this matter promptly, I kindly ask that you reach out to our support team directly. They will issue you a specific address or handle the necessary steps to address your concerns. You can visit our Support Page, where you’ll find options to chat with us or send an email. Our team is always available to assist you and will gladly address any concerns you may have.

We appreciate your patience and understanding, and we’re committed to resolving this issue for you as quickly as possible.

Best regards,

Hi @tsw2023

Hello,

Could you please confirm your current version of Popup Builder? I believe this issue may have already been addressed through our live chat support. However, if you are a different user or still require assistance, please don’t hesitate to reach out.

You can visit our Support Page, where you’ll find options to chat with us or send an email. Our team is always available to assist you and will gladly address any concerns you may have.

Best regards,

Hello @babelhalsupport ,

Thank you for reaching out, and we apologize for the inconvenience caused by this update. We’ve escalated your concern to our development team for further investigation and resolution in the next version. Rest assured, we are committed to addressing this issue to the best of our ability.

If you have any additional questions or need assistance in the meantime, please visit our Support Page. There, you’ll find options to chat with us or send an email. Our team is always available and happy to help with any concerns.

Best regards,

Hi @alokchetaru

I hope you’re doing well!

Have you had a chance to update New Popup to the latest version? We recently released Version 4.3.5, which includes important fixes and resolves a vulnerability issue.

Please let us know

Best Regards

Hi,

I hope you’re doing well!

Have you had a chance to update Popup Builder to the latest version? We recently released Version 4.3.5, which includes important fixes and resolves a vulnerability issue.

I’ll mark this thread as closed for now, but if you need further assistance, please visit our support page. There, you can chat with us or send an email—our team is always available and happy to help with any concerns you may have.

Best regards,

Hi there,

I hope you’re doing well!

Have you had a chance to update Popup Builder to the latest version? We recently released Version 4.3.5, which includes important fixes and resolves a vulnerability issue.

I’ll mark this thread as closed for now, but if you need further assistance, please visit our support page. There, you can chat with us or send an email—our team is always available and happy to help with any concerns you may have.

Best regards,

Hi @ankerkette,

I hope you’re doing well!

Have you had a chance to update Popup Builder to the latest version? We recently released Version 4.3.5, which includes important fixes and resolves a vulnerability issue.

I’ll mark this thread as closed for now, but if you need further assistance, please visit our support page. There, you can chat with us or send an email—our team is always available and happy to help with any concerns you may have.

Best regards,