jasonmallari

Hi,

We have recently had this issue as well.
I have followed the instructions above.

Done deactivating, using base theme, and just have woocommerce running as the plugin and the issue still occurs.

### WordPress Environment ###

WordPress address (URL): https://staging.classicquiltsdubai.com.vmserver.dev
Site address (URL): https://staging.classicquiltsdubai.com.vmserver.dev
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.5.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.16
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.28-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wpx4_
Total Database Size: 89.14MB
Database Data Size: 70.91MB
Database Index Size: 18.23MB
wpx4_woocommerce_sessions: Data: 6.48MB + Index: 0.15MB + Engine MyISAM
wpx4_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_woocommerce_downloadable_product_permissions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpx4_woocommerce_order_items: Data: 0.40MB + Index: 0.21MB + Engine MyISAM
wpx4_woocommerce_order_itemmeta: Data: 2.94MB + Index: 1.81MB + Engine MyISAM
wpx4_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpx4_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_actionscheduler_actions: Data: 0.41MB + Index: 0.18MB + Engine MyISAM
wpx4_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpx4_actionscheduler_logs: Data: 0.30MB + Index: 0.23MB + Engine MyISAM
wpx4_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_comments: Data: 0.58MB + Index: 0.25MB + Engine MyISAM
wpx4_em_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_em_events: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wpx4_em_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_em_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_em_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_em_tickets_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_e_submissions: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wpx4_e_submissions_actions_log: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpx4_e_submissions_values: Data: 0.10MB + Index: 0.02MB + Engine MyISAM
wpx4_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_mailchimp_carts: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpx4_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_mec_dates: Data: 0.06MB + Index: 0.10MB + Engine MyISAM
wpx4_mec_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_mec_occurrences: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_mec_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_options: Data: 5.30MB + Index: 0.23MB + Engine MyISAM
wpx4_postmeta: Data: 33.95MB + Index: 9.96MB + Engine MyISAM
wpx4_posts: Data: 12.03MB + Index: 1.24MB + Engine MyISAM
wpx4_rank_math_404_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_rank_math_analytics_gsc: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_rank_math_analytics_objects: Data: 0.33MB + Index: 0.16MB + Engine MyISAM
wpx4_rank_math_internal_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpx4_rank_math_internal_meta: Data: 0.08MB + Index: 0.07MB + Engine MyISAM
wpx4_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_shortpixel_queue: Data: 0.10MB + Index: 0.17MB + Engine MyISAM
wpx4_simple_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_simple_history_contexts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpx4_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpx4_terms: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wpx4_term_relationships: Data: 0.37MB + Index: 0.74MB + Engine MyISAM
wpx4_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpx4_tinvwl_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_tinvwl_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_tinvwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_usermeta: Data: 1.29MB + Index: 0.63MB + Engine MyISAM
wpx4_users: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
wpx4_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wcpdf_invoice_number_2021: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpx4_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpx4_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpx4_wc_bookings_availability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wc_bookings_availabilitymeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wc_booking_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wc_customer_lookup: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpx4_wc_download_log: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpx4_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpx4_wc_order_product_lookup: Data: 0.44MB + Index: 0.33MB + Engine MyISAM
wpx4_wc_order_stats: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
wpx4_wc_order_tax_lookup: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
wpx4_wc_product_meta_lookup: Data: 0.32MB + Index: 0.42MB + Engine MyISAM
wpx4_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpx4_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wfconfig: Data: 0.42MB + Index: 0.02MB + Engine MyISAM
wpx4_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpx4_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wffilemods: Data: 2.55MB + Index: 0.51MB + Engine MyISAM
wpx4_wfhits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wfissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpx4_wfknownfilelist: Data: 1.37MB + Index: 0.16MB + Engine MyISAM
wpx4_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wflogins: Data: 0.37MB + Index: 0.07MB + Engine MyISAM
wpx4_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpx4_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpx4_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpx4_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wfpklist_template_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wfstatus: Data: 0.10MB + Index: 0.05MB + Engine MyISAM
wpx4_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_woo_shippment_provider: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpx4_wt_iew_action_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wt_iew_cron: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wt_iew_ftp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_wt_iew_mapping_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpx4_yith_wcwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 4976
bookable_resource: 4
custom_css: 3
custom-css-js: 2
customize_changeset: 10
ec_woo_ddb_template: 21
elementor_library: 23
elementskit_content: 10
event: 1
mec_calendars: 15
mec-events: 7
nav_menu_item: 58
oceanwp_library: 1
oembed_cache: 1
page: 37
post: 8
product: 3262
revision: 5182
shop_coupon: 8
shop_order: 1072
shop_order_refund: 36
sp_wps_shortcodes: 1
tribe_events: 1
tribe_organizer: 1
wafs: 1
wc_booking: 13
wcp_ruleset: 1
wp_block: 5
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

ManageWP – Worker: by GoDaddy – 4.9.13
Advanced Custom Fields: by Delicious Brains – 5.11.4
Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.5
All-in-One WP Migration: by ServMask – 7.52
Code Snippets: by Code Snippets Pro – 2.14.3
Simple Custom CSS and JS: by SilkyPress.com – 3.38.1
DHWC Elementor: by Sitesao team – 1.2.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.3
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.5.3
ElementsKit Lite: by Wpmet – 2.5.2
WooMail – WooCommerce Email Customizer: by CidCode – 3.0.34
Insert Headers and Footers: by WPBeginner – 1.6.0
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.7
Login Logout Register Menu: by Vinod Dalvi – 2.0
Maestro Connector: by Bluehost – 1.0.2
Mailchimp for WooCommerce: by Mailchimp – 2.5.4
Ocean Extra: by OceanWP – 1.9.2
Ocean Product Sharing: by OceanWP – 2.0.0
Product CSV Import Export (BASIC): by WebToffee – 2.1.4
Reusable Blocks Extended: by audrasjb – 0.8
Rank Math SEO: by Rank Math – 1.0.80
Side Cart WooCommerce: by XootiX – 2.1
Simple History: by P?r Thernstr?m – 3.0.0
Stop WP Emails Going to Spam: by Alan Fuller – 2.0.2
Telr Secure Payments with Subscriptions: by Telr – 7.2
Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.1
Woo Products Slider Pro: by Sajjad Hossain Sagor – 1.0.2
Woocommerce Product Custom Options Lite: by phoeniixx – 1.9.1
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.12.1
WooCommerce Shortcodes: by WooThemes
Claudio Sanches – 1.0.0

WooCommerce: by Automattic – 6.1.1
Wordfence Security: by Wordfence – 7.5.7

### Inactive Plugins (10) ###

All-in-One WP Migration File Extension: by ServMask
Inc. – 1.8

ELEX WooCommerce Bulk Edit Products, Prices & Attributes (Basic): by ELEXtensions – 1.2.2
Hello Dolly: by Matt Mullenweg – 1.7.2
Ocean Instagram: by OceanWP – 1.0.4
Really Simple SSL: by Really Simple Plugins – 5.0.7
TI WooCommerce Wishlist: by TemplateInvaders – 1.27.1
WooCommerce Bookings: by WooCommerce – 1.15.35
WooCommerce Bookings Availability: by WooCommerce – 1.1.17
WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2
WP Rollback: by Impress.org – 1.7.1

### Must Use Plugins (2) ###

Elementor Safe Mode: by Elementor.com – 1.0.0
ManageWP – Worker Loader: by GoDaddy –

### Settings ###

API Enabled: –
Force SSL: –
Currency: AED (AED)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #23183 – /shop/
Cart: #23184 – /cart/
Checkout: #23185 – /checkout/
My account: #23186 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: OceanWP Child
Version: 1.0
Author URL: https://oceanwp.org/
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 3.1.2
Parent Theme Author URL: https://oceanwp.org/about-me/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 1,792
Oldest: 2022-01-20 15:35:26 +0400
Newest: 2022-01-22 21:21:52 +0400

Failed: 2
Oldest: –
Newest: –

Pending: 1
Oldest: 2022-01-29 06:34:33 +0400
Newest: 2022-01-29 06:34:33 +0400

### Status report information ###

Generated at: 2022-01-22 22:05:27 +04:00
`
I also copy the current state of the website, checked the database and I don’t see any activity for the order that is missing.

We have an invoice generated, we have payment processed but the order is not showing in the dashboard.

What could be the issue? or How can I further locate the order?

Here is the screenshot of all the proof that there is an ordered process but not showing on the dashboard.
https://prnt.sc/26hlu6f

Thank you!