jasonipsum

Hi, I’ve found a resolve for this problem – the issue is caused by the type of block used with the widget code in Elementor.

Although it worked previously, it stopped working recently and would only show intermittently – but changing the block type to specifically HTML – the widget now displays without issue

Hi, I’ve disabled ALL the plugins and the problem is still there.

The only way I can prevent the issue is to remove the ‘Elementor’ wordpress designer tool plugin.

To remind, if any change is made to a page or a plugin removed – the widget is displayed on page refresh, but only once – if you refresh again the carousel of reviews is no longer available.

Code dump as requested

URL: https://ipsumrenewables.co.uk
MySQL Version: 5.5.5
WP Table Prefix: 6f_
WP Version: 6.6.2
Server Name: ipsumrenewables.co.uk
Cookie Domain: ipsumrenewables.co.uk
CURL Library Present: Yes
CSS path: ****************/google-widget.css
PHP Info: 
	Version: 7.4.33
	Memory Usage: 25.26MB
	Memory Limit: 256M
	Max Upload Size: 128M
	Max Post Size: 256M
	Allow URL fopen: On
	Allow URL Include: Off
	Display Errors: Off
	Max Script Execution Time: 300 seconds
	WP_HTTP_BLOCK_EXTERNAL: not defined
	WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Google Reviews
Plugin Version: 12.1.2
Options: 
	active: 1
	page-details: 
	subscription-id: 25d161995
	proxy-check: 
	style-id: 
	review-content: 
	filter: 
	scss-set: 
	lang: 
	no-rating-text: 
	dateformat: 
	rate-us-feedback: 
	verified-icon: 
	enable-animation: 
	show-arrows: 
	show-reviewers-photo: 
	download-timestamp: 
	widget-setted-up: 
	disable-font: 
	show-logos: 
	show-stars: 
	load-css-inline: 
	align: 
	review-text-mode: 
	amp-hidden-notification: 
	review-download-token: b72d2c1d03
	review-download-inprogress: 
	review-download-request-id: 
	review-download-modal: 
	review-download-is-connecting: 
	review-manual-download: 
	reply-generated: 
	footer-filter-text: 
	show-header-button: 
	reviews-load-more: 
	activation-redirect: 
	notifications: Array
		(
		    [not-using-no-connection] => Array
		        (
		            [timestamp] => 1719588597
		            [active] => 
		            [do-check] => 
		        )
		
		    [rate-us] => Array
		        (
		            [active] => 1
		            [timestamp] => 1724857286
		        )
		
		    [review-download-finished] => Array
		        (
		            [email] => [email protected]
		        )
		
		)
		
	ab-rand: 8
	top-rated-type: 
	top-rated-date: 
	cdn-version-control: 
	version-control: Array
		(
		    [update-version-check] => 12.1.2
		)
		

Reviews: Array
	(
	)

CSS: 

Active Theme: Astra Child 1.0.0
Plugins: 
	Check & Log Email (2.0.1 - active)
	Elementor (3.24.0 - active)
	Elementor Pro (3.24.0 - active)
	Enable Media Replace (4.1.5 - active)
	GDPR Cookie Compliance (4.15.2 - active)
	Hotjar (1.0.16 - active)
	HubSpot All-In-One Marketing - Forms, Popups, Live Chat (11.1.40 - active)
	Modern Image Formats (2.1.0 - active)
	NEX-Forms - Ultimate (8.5.10 - active)
	NEX-Forms ADD ON - Conditional Content Blocks (7.5.13 - active)
	NEX-Forms ADD ON - Form Themes (8.0 - active)
	NEX-Forms ADD ON - Super Select (7.5.12.1 - active)
	NEX-Forms ADD ON - Zapier Integration (1.0 - active)
	Performance Lab (3.4.0 - active)
	Semrush ContentShake (1.1.30 - active)
	Simple CSS (1.1.1 - active)
	Slider Revolution (6.7.17 - active)
	Slider Revolution The Cluster AddOn (6.7.2 - active)
	Smush (3.16.6)
	Starter Templates (4.4.2 - active)
	UpdraftPlus - Backup/Restore (1.24.4 - active)
	Widgets for Google Reviews (12.1.2 - active)
	WP Consent API (1.0.7 - active)
	WP Mail SMTP (4.1.1 - active)
	Yoast SEO (23.4 - active)
	Zapier for WordPress (1.5.1 - active)

Hi Lidia,

The area circled below should display the Trustindex reviews – but as you can see, there’s nothing there ??

Sometimes it will appear (usually on first page load) – but if you return to the page/refresh it’s no longer visible.

I’ve ensured it’s not a cache problem by removing any cache plugins – the issue still is there.

Thank you

Thank you for the update.

Just a little note, sometimes on first page load the reviews are displayed, but if the page is refreshed they disappear again.

I’ve also tested this with all cache tools disabled/removed to ensure it’s not a caching plugin issue

If I preview the page – the reviews are there, but on the live site – they’re not displayed

• This reply was modified 6 months, 3 weeks ago by jasonipsum.

Thank you Adam,

Sounds like everything is set up correctly – I must have an issue with the ‘event tag’ collecting data (form conversions are displayed as page views) – but this is probably something you cannot help with I’d presume.

Thank you anyway