jasoncsh

Hi Steve

I’m not arguing, and am disappointed you think I am. I’m a 50 year old professional with high level security clearance. I’m just trying to understand the post that potentially went against the rules (albeit unintentionally).

What I was saying there is that I have replied to an external email I received from their support, since the forum response. I wasn’t in any way asking for login details via the forum. But fair enough, I accept that in some way the post wasn’t strictly within the rules and totally understand I’m on modwatch.

Many thanks,
Jason

Steve,

I am very security conscious and would never offer a password or login credential via a public forum. Please can you highlight the post where I offered a password as I cannot see that I have done this? Apologies if I have missed it somewhere.

Many thanks
Jason

Hi Steve,

My post may have been misleading. We have not requested or sent any login details on the forum. We have communicated that info via their support ticket. I’m just requesting an update here as I’ve not been receiving a response to my ticket updates so just checking they have been received their end.

Cheers,
Jason.

Hi guys,

Please can you confirm if my email has been received? i can see that it was delivered. again, since replying a few days ago I’ve not had any response. I’ve done everything that was asked, and an account has been set up. This issue is driving me up the wall.

Many thanks,
Jason

Sorry to reopen, but I have replied (since your reply above) to Ruikai’s email that I received this afternoon, with the site address and login details.

I don’t have a login to your ticket system itself. Hopefully the email has been received?

Thanks,
Jason

Hi, my post here has been marked as resolved. It’s far from resolved!

On 20th May I created a login for Ruikai as requested via [Ticket ID: 991209] and and as well as the user account details being sent, I followed it up with an email to confirm this had been done. I didn’t hear anything so followed it up with another email on 24th May. Still no response.

So at the moment the plugin is still purging all caches successfully every time I click a link in WP admin.

Thanks,
Jason

Thanks qtwork, I have forwarded the request on to that address.

If I come out of any area such as editing a page, or return to the dashboard from any other menu it purges the cache.

Hi Adam,

I have done. I received a response (from Lidia) and have since replied to that but haven’t heard back since.

Many thanks
Jason

Hi Tom.

As far as I can see (from previous email trails about my site) I’m using the correct email address. But I’ll contact support if that is the preferred method.

Many thanks.
Jason

Hi Prashant,

Apologies for lack of reply, I’ve not been around for a couple of days. I’ve just checked with the customer and the fields have been removed. But I’ve made your suggestion and will monitor their form.

Many thanks
Jason

Hi Robert,

Thank you for the reply. I’ve added the CSS and that’s fixed the issue. I can now edit the header from within the page editor.

Many thanks,

Hi Peter,

Thank you for your very informative reply. I have since taken some further steps and only see an occasional username attempt. But I will also have a read of the links you added here. I’m currently seeing a constant flow of brute force attempts and other efforts, ALL of which are being stopped in their tracks by Wordfence ??

Many thanks,
Jason

Thanks Tom. I’ve updated my review now to 5 stars as your explanation has made things clearer on the “Good” rating. ??

Hi Tom,

Thank you for taking time to look into this. I don’t think my rating is excellent. Trustpilot shows my rating (4.2) as Great. But your plugin shows it as Good.

But should receive some more reviews soon, and I’ll contact Truspilot too as all my reviews are 5*. I’ll continue to use the plugin though ??