jason101202

We’re having the exact same issue here. It happens with about 50% of my orders.

50% of customers receive a duplicate “Your order has been received!” email thinking that they have been charged twice yet both order emails are identical and have identical order numbers. It’s extremely frustrating for the customer services department as requests for refunds are on the rise due to this confusion.

On the Woocommerce dashboard side of things everything seems to be fine and when I view the “Orders” section it doesn’t show any duplicates but there is an issue with order details once clicked on and this is what is shown:

Shipping: $0.00
Total: $1.50
Stripe Fee: – $0.64
Stripe Payout: $2.36

How can it possibly be $1.50 when the order has only been placed once for a $1.50 charge? Where is Woocommerce getting $2.36 from when they’ve only been charged $1.50?

This is probably linked to the duplicate order glitch. Also when I mark the order as completed those people who had duplicate order emails do not get the “Your order is now complete email” but those who didn’t get duplicate emails do get the “your order is now complete” email notification. This is extreme frustrating and absolutely unacceptable. We have gone over everything and tried everything to resolve this yet the issue still persists.

I really do hope that there’s an actual solution to this otherwise as much as we would hate to, we might have to move away from Woocommerce.