JapeNZ

Hi @maheswar1manyam,

I updated to 6.0.2 and the issue remains, any idea when this will be resolved?
I’ve gone back to 5.1.2 for now, so I can update the background image as required.

Hi @rymerakristel,

Since mentioning this issue we’ve had two updates neither of which have fixed the issue.
Can you confirm if this will be fixed in a future updated please.

If it can’t be fixed, please add a notice to let us know we’ll need to reset the text applied before the wholesale price setting after updating.

Thanks for your help!

Hi @doublezed2,

Thanks for testing this ??

With the order created, can you now manually add a different product or increase the amount of the product already in the order and see if the “total_sales” number updates when you update the order please?

It’s not creating the order that’s the problem, but manually changing an order that has already been created.

Thanks again for your help!

Hi @beautyofcode,

Thanks for taking a look at this for me ??

I believe the total_sales meta is default meta data added by Woocommerce.
I’m using that meta data in a custom sortable column in the admin products page to be able to sort products by their total_sales amount.

“If you manually add a product, and then update the order status to something other than “On Hold”, does the?total_sales?update on your end?”
No, changing the order status doesn’t alter the total_sales meta.

“Also, when adding an exisiting product with previous sales, do these add to the?total_sales?correctly when manually adding the product to the order?”
No, adding an exisiting product with previous sales doesn’t add to the total_sales meta correctly.
Neither does manually altering order amount of a product that was purchased in the initial order… so for example if a customer placed an on hold order for ‘1 x Item a’ on the front end, ‘Item a’ would have a total_sales of ‘1’.
If I then manually increase the order amount to 3 in the backend, the total_sales meta stays at ‘1’ when the order is updated.

Are you able to duplicate the issue?

Thanks for your help!

Hi @maheswar1manyam,

Thank you for taking a look at this.

The setting is in global settings, colours & backgrounds.

Previously I could click on the current background image and it would bring up media library ‘select image’.
Now clicking the existing image doesn’t do anything.
If I remove the background image I can then select a new one, but after saving the background reverts back to the previous image.

• This reply was modified 1 month, 2 weeks ago by JapeNZ.

Reverting back to 5.1.2 fixed the issue.

Hi @doublezed2,

Just tested on a staging site using the Twenty Twenty-Four theme, with only Woocomerce active and am seeing the same thing.

Hi @doublezed2,

Thanks for looking at this for me.

Have you been able to replicate the issue?

To replicate the issue please create an on hold order with some products in it and save the order.
Add a product that has no previous sales to the on hold order and save.
Go to the product page and check the products ‘total_sales’ amount in the Custom fields section.

If you’re not able to replicate the issue then it must be something on my end.

Please let me know if you’re able to replicate the issue, if you’re not seeing the same thing I can troubleshoot on the assumption it’s an issue with my setup rather than Woo ??

Thanks again!

Hi @wpmudevsupport16,

Thank you for the suggestion.

We’re testing the Simple Cloudflare Turnstile plugin as an alternative as Google reCaptcha has caused too many issues with customers trying to place orders.

I’ll certainly keep your suggestion in mind if we end up having to revert back to reCaptcha.

Hi @doublezed2,

Thank you for taking a look at this for me ??

Yes stock amounts are changed if the products have a set amount of stock.

My problem is that the pre-order items I sell don’t have a limited stock amount, so stock levels being updated doesn’t help me sort them at the end of the month.

I have a snippet that removes a pre-order product from stock once a certain date is reached.
I can then search products in the pre-order category that are out of stock in the admin products page and order them by a total_sales column I’ve added.

Any that have ‘0’ total sales can safely be deleted without effecting any customer orders… or so I thought haha!

I’ve recently noticed that while the total_sales number is updated when customers place orders for pre-order products in the frontend.
If a customer has an existing on hold order and asks me to add other pre-order products to it (so they can combine the shipping), manually adding the products doesn’t increase the total_sales amount for that product… and so at the end of the month the product could be deleted.

Thanks for your help with this!

Hi @serafinnyc
This specifically applies to orders that are on hold, so no payment has been received.
Orders placed using bacs for example, which is a default function / payment option are ‘on hold’ rather than processing or complete, and can be altered.

• This reply was modified 2 months ago by JapeNZ.
• This reply was modified 2 months ago by JapeNZ.
• This reply was modified 2 months ago by JapeNZ.

Hello again,
So it looks like your reCaptcha V2 option has a conflict with PayPal.
I’ve just had a customer attempt to complete an order and get kicked back to our website to find a reCaptcha error notice.
The order wasn’t registered on our end, but the payment was attempted twice by PayPal before being reversed.

We’re disabling recaptcha in Defender as neither version seems to work correctly and the 3rd party plugin we were using didn’t have any issues.

Hi @wpmudevsupport13,

I wasn’t able to resolve the issue, but think it might be a limitation of V3 rather than the Defender plugin.

I think the customers that had the problem may have added products from the homepage and gone straight to the checkout. As they hadn’t clicked on the website many times, they weren’t passing the recaptcha V3 test.

I’ve switched to V2 checkbox and everything seems fine now.

Thanks for your help.

Hi @rajeshml,
Thank you for the info, I’ll follow the github for updates ??

Hi @rajeshml,
I updated to 9.3.1, rolling back to 9.2.3 fixed it.

Do you know if the defer transactional emails snippet from here works with the latest Woocommerce update?

add_filter( 'woocommerce_defer_transactional_emails', '__return_true' );

I’m not sure what else might cause the emails to be sent.

Here’s my System Status Report, though I’ve rolled back to WC 9.2.3 because of this and a couple of other things.

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WooCommerce: by Zip – 2.3.20 Inactive Plugins (0) Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php Must Use Plugins (1)<br><br>Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0 Settings<br><br>Legacy API Enabled: –<br>Force SSL: ?<br>Currency: NZD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-filtered (exclude-from-filtered)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 425 KB WC Pages<br><br>Shop base: #26605 - 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Page not set Theme<br><br>Name: Comic Book Shop Child<br>Version: (update to version 0 is available)<br>Author URL:<br>Child Theme: ?<br>Parent Theme Name: Responsive<br>Parent Theme Version: 5.1.1<br>Parent Theme Author URL: https://cyberchimps.com<br>WooCommerce Support: ? Templates<br><br>Overrides: comicbookshop-child/woocommerce/cart/cart-empty.php<br>comicbookshop-child/woocommerce/checkout/form-billing.php<br>comicbookshop-child/woocommerce/checkout/review-order.php<br>comicbookshop-child/woocommerce/content-widget-product.php<br>comicbookshop-child/woocommerce/emails/customer-completed-order.php<br>comicbookshop-child/woocommerce/emails/email-order-items.php<br>comicbookshop-child/woocommerce/loop/add-to-cart.php<br>comicbookshop-child/woocommerce/loop/pagination.php Gift Cards<br><br>Database Version: 2.0.2<br>Loopback Test: ?<br>Task Queueing Test: ? Name Your Price<br><br>Version:<br>Database Version:<br>Template Overrides: – WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: NZ<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: –<br>Pay Later messaging available in country: –<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-09-16 10:50:14 +12:00<br>Options: ?<br>Notes: 58<br>Onboarding: completed Action Scheduler<br><br>Complete: 13,752<br>Oldest: 2024-08-16 01:05:03 +1200<br>Newest: 2024-09-16 01:00:56 +1200<br><br>Pending: 3<br>Oldest: 2024-09-16 12:01:58 +1200<br>Newest: 2024-09-16 21:10:03 +1200 Status report information<br><br>Generated at: 2024-09-16 01:09:26 +12:00<br>

No fatal errors.

Thank you for your help!

• This reply was modified 2 months, 1 week ago by JapeNZ.