janemacnaughton

Sorted. I was entering the MX records incorrectly on the Custom DNS page on my dashboard. Have learned something new today already. Not bad for an old bird/ Thanks for your help! Have a good day.

Nuts. WP.org and WP.com are not the same thing. Until now I felt bright. Now I feel a little dim.. Thanks cubecolour. Will contact the other support – keep you posted.

I bought the Domain Name from 1and1 about 7 years ago.

Although 1and1 have continued to host my email I have altered the DNS settings so that my actual domain name was attached to a site I built with another package – for example, until recently I had built a site using Wix, altered the DNS settings on my 1and1 dashboard so that they showed the Wix nameservers so that my domain name was atatched to my Wix site. This was successfull (and simple) and the email contonued at 1and1 as before.

Now that I have altered the DNS setting again so that the domain name is attached to my WP site the email has stopped functioning.

This is what they had to say,
“Please contact your hosting provider on where you have created your website and let them point the MX record of your domain to 1and1.

MX records of your domain clearviewtraining.co.uk are:
xxxxx”

Shall I contact them again?

Thank you however I contacted 1and1 support and they told me to ask WP to point it back. Catch 22