jammylad

https://paste.mozilla.org/seRNe3jr

Hi,

I contacted the Host and we have valid SSL.

There are no further indicators that the orders were processed via Stripe, apart from the notice on Apple Pay being utilized; in the order details —->

As I said I can see the related logs on the Stripe account. so all those orders are processed via Stripe

Kind regards,

Hi again,
Sorry but just received another order, this time no billing or shipping details but I can see related logs on the Stipe.

Also I see following message in my Stripe debug log:

====Stripe Version: 8.0.0====
====Start Log====
Stripe Payment Request live mode requires SSL.
====End Log====

Thank you

Hi ,
Just sharing System report.

https://paste.mozilla.org/KD1G9Sc5

We have received another order again yesterday with no Payment. Sending full screenshot of this order.

Thank you

Hi,

Thanks for your reply.

were these the first orders at the store, or otherwise? -> This is established store and many orders processed so far.

can you verify if the related information were added from Stripe on said orders -> There are no Stripe Ids on the order. (Screenshots attached)

Could it be that the customer(s) selected billing and shipping details to be the same, at Checkout? Is that option enabled at the store? -> Shipping destination is: Default to customer billing address

Please let me know if you need any further information.

I found related Stripe debug logs, please let me know how I can paste them over here without disclosing sensitive data.

Thank you