Syde Jamie

Hello,

Thank you for reaching out to us, we’re here to help.

To further investigate and resolve the issue you are experiencing, we kindly request your assistance with the following steps:

1. System Report: Please provide us with a detailed system report including server specifications, PHP version, WordPress version, and any relevant plugin configurations.
2. Install Latest Version in Vanilla Environment: We recommend installing the latest version of the software in a clean, vanilla environment to determine if the issue persists without any additional customizations.
3. Conduct Conflict Test: Perform a conflict test by temporarily deactivating all plugins except for the essential ones and switching to a default theme (e.g., Twenty Twenty-One). Then, gradually reactivate each plugin and theme one-by-one to identify if any specific plugin or theme is causing the issue.

Identifying the source of the problem through these steps will allow us to provide targeted solutions to resolve it effectively. Your cooperation in completing these actions and providing the necessary information is greatly appreciated.

If you have any questions or need further assistance during this process, please do not hesitate to contact us.

Best Regards,
Jamie

Hello @massy10,

We acknowledge that we responded to your inquiry on June 25th, within 24 hours of receipt. It appears that our latest response has been reviewed. If you have not received our previous correspondence, we kindly suggest checking your spam or junk folder.

However, addressing the underlying issue regarding the message you are encountering may be better suited for PayPal Merchant Technical Support. This particular message is not directly caused by the PayPal Payments plugin itself, but rather may involve settings or configurations that are managed through PayPal’s merchant services.

Should you require further assistance or clarification on how to proceed, please do not hesitate to contact PayPal Merchant Technical Support directly. They are equipped to provide detailed insights and resolve issues related to merchant-specific communications and configurations.

Kind Regards,
Jamie