Syde Jamie

Hi @premkumarbsetxt ,

After pasting the report into our?PrivateBin, please share the link here so we can review the details.

Best Regards,
Jamie

Hi @near03,

Please create a new thread for this issue, and make sure to check if you’re experiencing the same error with the version 2.8.2. We will provide assistance separately.

Look forward to hear from you.

Best Regards,
Jamie

Hi @alexli126 ,

Thank you for reaching out to us. We are here to help.

It is placed under Advanced Card Processing, simply because it has yet to have a separate gateway on it’s own. However, you can enable Apple Pay (or Google Pay in that sense) separately and leaving the Advanced Card Processing (Debit/Credit Cards) disabled.

Hope that helps and let us know if you have further questions.

Best Regards,
Jamie

• This reply was modified 7 months ago by Syde Jamie.

Hi @caracole ,

Let us know if you have raised a ticket so that we could assist you directly. Please make sure to include the URL of this thread in your ticket for our reference.

Additionally, can you check if you have any code snippets switched on that might interfere with the messaging?

We look forward to hear from you.

Best Regards,
Jamie

Hi @nataliefaith02,

Hello,

The recent update to WooPayments has caused a conflict with PayPal Payments resulting in the error you’re experiencing. WooCommerce has released an update that fixes this issue. You can find more information about the update here and download the latest version here.

Please update your WooPayments plugin to the latest version to apply this fix.

We appreciate your patience and understanding. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team with a new thread.

Best Regards,
Jamie

Hi @mfabowl,

Thank you for reaching out to us.

Please be aware that validation will be confirmed only when you use the Apple Pay button on your site. Until then, the status may still show as “validation failed.”

This does not suggest an issue with your setup; it is simply how the system verifies the integration. Importantly, completing a payment is not necessary to finalize the validation.

Please follow these steps to share your system status report with us:

1. Navigate to the?WooCommerce / Status?section in your site’s admin panel.
2. Click on the?Get system report?button and then click?Copy for support.
3. Paste the report into our?PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Once we have a clearer picture of your system’s state and the specific circumstances, we can guide you better on how to resolve the issue.

Best Regards,
Jamie

Hi @caracole,

Thank you for providing the information, it is quite strange that it does not save as expected.

We suggest you contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: [Request Support] (https://paypal.inpsyde.com/docs/request-support/). Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @caracole,

It appears there may be no specific reasons identified for the settings not being saved properly. We recommend clearing your cache and attempting to uncheck and save the settings again, as this might resolve any issues related to updates not being applied correctly.

Additionally, could you please provide the System Status Report? This will help us verify the version of the plugin in use and further assist with troubleshooting. Thank you.

Best Regards,
Jamie

Hi @caracole,

No problem, we understand that there are many terms and definitions that can sometimes be confusing.

For Pay Later, there are two parts – first one is the “Pay Later messaging” , second is the Pay Later button. We break it down here:

1. Pay Later Messaging –
   You can remove these messaging by unchecking all the boxes here: https://drive.google.com/file/d/1K_SutBUdD-eRPy5QdIOxp2l_bzPJGSna/view?usp=drivesdk.
   
   The Pay Later messaging & configurator languages depend on the primary country of the PayPal merchant account, means it is based on your shop country.
   
   Regarding the language of the Pay Later messaging, it is worth noting that Pay Later are “regional” offerings, so PayPal won’t translate the Pay Later messaging or button into other languages, since all Pay Later regions have their own dedicated messaging/buttons:?https://developer.paypal.com/docs/checkout/pay-later/us/
   These are not only different labels on the buttons, but it’s actually a different Pay Later button per region.
   
   However in your case, you want to disable/hide all messaging, this should no longer be an issue.
2. Displaying the Pay Later button – you can disable the button based on the instructions in the previous comment. This will take effect on the entire site.

As for your question regarding “Vaulting”, the Vaulting feature allows you to securely store your customer’s payment methods as a unique, non-sensitive token within your system. Your customer won’t have to enter their payment details the next time they purchase from your site.

For additional information about Vaulting, you can find out here.

Let us know if you have further questions.

Best Regards,
Jamie

Hi @caracole ,

The Paypal Payments plugin settings is located within WooCommerce plugin – shown here:

https://drive.google.com/file/d/15h6-XTyHF78XO-ifnng2PCGhcaoUyjKv/view?usp=drivesdk

By Disabling the Pay Later button, it will not be shown anywhere on the webpage.

https://drive.google.com/file/d/1E3c7hwN3mxV1IRKVPQWq-O5V0i9NZgP_/view?usp=drivesdk

Best Regards,
Jamie

Hi @caracole ,

My apologies for not being clear (with the previous screenshot). The Paypal Payments plugin settings is located within WooCommerce plugin – shown here:

https://drive.google.com/file/d/15h6-XTyHF78XO-ifnng2PCGhcaoUyjKv/view?usp=drivesdk

By Disabling the Pay Later button, it will not be shown anywhere on the webpage.

https://drive.google.com/file/d/1E3c7hwN3mxV1IRKVPQWq-O5V0i9NZgP_/view?usp=drivesdk

Let us know if that explains better.

Best Regards,
Jamie

• This reply was modified 7 months, 1 week ago by Syde Jamie.
• This reply was modified 7 months, 1 week ago by Syde Jamie.

Hello @caracole ,

Thank you for reaching out to us, we’re here to help.

Go to the Pay Later settings tab in your PayPal Payments plugin settings, and remove the “Home” location from the list.

By following these steps, you should be able to remove it from your home page. If you encounter any difficulties or have further questions, please do not hesitate to contact us.

For further reference, you may find the documentation here.

Best Regards,
Jamie

Hello @tetsudaddy19

Thanks for reaching out to us, we’re here to help.

To help us diagnose the issue more effectively, we need access to your system report. Please follow these steps to share your system status report with us:

1. Navigate to the?WooCommerce / Status?section in your site’s admin panel.
2. Click on the?Get system report?button and then click?Copy for support.
3. Paste the report into our?PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

We are waiting for your system reports to proceed with the analysis.

Regarding Question #2, the latest version 2.8.2 addressed some edge-case issues with Google Pay and it works well for us. There are more improvements coming in the next update, but we are not aware of any major issues with the Google Pay integration. We will require more context on the issues that you were facing.

For Question #3, selecting the option would be a personal preference and depends on whether you want users to be able to select shipping address data and shipping methods directly in the Google Pay modal.

We hope that answers your questions. We look forward to receive the System Status Report.

Best Regards,
Jamie

Hello,

Thank you for reaching out to us, we’re here to help.

It’s important to note that the plugin currently supports Pay Later messaging in the following locations:

• Single Product
• Cart
• Checkout
• Shop (including Search & Categories)
• Home

While it’s true that these are the predefined locations, the plugin also offers render hooks that allow for the repositioning of existing messaging instances. This means you can adjust the placement of Pay Later messages in the supported locations to better suit your website’s layout.

Our?GitHub repository?provides a lot of information on adding modules and accessing the plugin container, which could be particularly helpful for your project.

Let us know if you have further questions.

Best Regards,
Jamie

Hello,

Thank you for reaching out to us, we’re here to help.

Firstly, we sincerely appreciate your efforts in delving into the issue thus far. Your thorough investigation has provided valuable insights into the situation.

To further assist us in resolving the error effectively, we kindly request the following:

1. System Report: Could you please share a comprehensive system report including server specifications, PHP version, WordPress version, and any pertinent plugin configurations? This information will enable us to better understand the environment in which the error occurred.
   It will be helpful if you could share your current System Status Report.
   You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button.
   
2. PayPal Payments Log Files: It would be immensely helpful if you could provide us with detailed PayPal Payments log files, specifically focusing on API requests. These logs will allow us to analyze the plugin activity leading up to the error more comprehensively.
   You can copy the logfiles from here: WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-[…]” in the dropdown and click on view.

Please provide those log entries on our?PrivateBin. After uploading, please send us the link, so we can review them in detail. Your cooperation in providing these details will facilitate a more accurate diagnosis and expedite the resolution process.

For privacy and security, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Looking forward to your response.

Best regards,
Jamie

• This reply was modified 8 months ago by Syde Jamie.
• This reply was modified 8 months ago by Syde Jamie.