Syde Jamie

Hi @cognetics ,

Thank you for reaching out directly to us, we provided our responses to you. We will mark this thread as closed.

@aledark504 , we would encourage you to open a new support thread respectively as the issues reported in this thread may not be caused by the same thing. Mixing different issues in a single thread makes it more difficult for us to help and is also not in accordance with the forum guidelines.

Best Regards,
Jamie

Hi @agenturgoldweiss ,

Thank you for raising the ticket to us, we will continue to support you directly. We will mark this ticket as closed since no further action is required here.

Best Regards,
Jamie

Hi @jwbdv ,

We received your ticket, we will continue to support you there directly. We will now mark this ticket as close since no further action is required here.

Best Regards,
Jamie

Hi @cognetics ,

We have identified what is causing this behavior with Advanced Card Processing. It appears that when our JavaScript (JS) is not enabled on the checkout page, ACDC payments are affected. This is unintended behavior, as ACDC should work independently of the smart buttons (JS). As a temporary workaround, we recommend enabling Smart Button Locations (in the Standard Payments tab) on the Classic Checkout or Block Checkout page, depending on your current setup.

This should resolve the issue until we implement a fix. If this workaround does not resolve the problem, please let us know. There is a slight chance that, despite enabling the buttons, they might not appear due to a conflict with a third-party plugin or theme. If so, we will work with you to investigate further.

Let us know if you have further questions.

Best Regards,
Jamie

Hi @marjoriesdaughter , @michalpfalkiewicz , @simplygloomy ,

We would encourage you to open a new support thread respectively as the issues reported in this thread may not be caused by the same thing. Mixing different issues in a single thread makes it more difficult for us to help and is also not in accordance with the forum guidelines.

We look forward to support you further.

Best Regards,
Jamie

Hi @webseitenimperium ,

Thank you for reaching out to us we are here to help.

As we do not actively test or provide support for WPML, we recommend reaching out to WPML support for more detailed assistance with this issue. They are better equipped to address any compatibility or configuration challenges related to WPML.

From our perspective, it seems there may be a configuration issue with how WPML is managing translations for the payment fields. WPML support should be able to guide you through the necessary steps to ensure all elements of the payment interface are correctly translated and displayed.

Please don’t hesitate to contact us if you need further assistance.

Best Regards,
Jamie

Hi @dannythedog ,

Thank you for reaching out to us we are here to help.

The issue is likely related to an early loading function within the WooCommerce PayPal Payments plugin, which may impact compatibility with WordPress 6.7. We have a fixing package, you may find it here.

We welcome any feedback that you may have while you are using this fixing package, your feedback would be extremely important to us.

We look forward to hear from you.

Best Regards,
Jamie

Hi @jwbdv ,

For us to better assist you with this issue, we would like to invite you to open a ticket directly so that we can assist you further. You can find the instruction for this here:?https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well).

We look forward to hear from you.

Best Regards,
Jamie

Hi @cognetics ,

We have received your ticket and we will continue to support you from there. No further actions pending this ticket.

Best Regards,
Jamie

Hi @jwbdv ,

Thank you for sharing the System Status Report with us, we could see the issue on the site.

If you don’t feel comfortable sharing these details on a public forum, please open a ticket directly so that we can assist you further. You can find the instruction for this here:?https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well).

We look forward to hear from you.

Best Regards,
Jamie

• This reply was modified 3 months, 2 weeks ago by Syde Jamie.

Hi @joekewe,

We would invite you to raise a request directly with us too if you are encountering a similar issue. We would need to take a look at your System Status Report too. You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @cognetics ,

You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

I’m looking forward to your response.

Best Regards,
Jamie

Hi @cognetics ,

We would like to take a further look to investigate your issue. We would like to take a look at the log files and possibly even take a look at a staging site if you have that available for us. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here:?https://zettle.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Best Regards,
Jamie

Hi @jwbdv ,

Thank you for your response, it will be helpful if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. You can either attach it directly or provide it via our secure?PrivateBin and share the URL with us.

If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here:?https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Best Regards,
Jamie

Hi @umbrellaweb ,

Thank you for reaching out to us we are here to help.

iOS 12 may be considered older (released in 2018), but it’s still within a reasonable window of compatibility for many modern web applications, including PayPal Smart Buttons. However, the browser (Safari) on that version of iOS may be outdated, which could affect JavaScript functionality, especially with complex payment systems like PayPal Smart Buttons.

Unfortunately, there’s limited action we can take if the buttons are not functioning on older versions of Safari, as it has known compatibility issues with certain features. However, the buttons should work as expected on more up-to-date browsers like Chrome or Firefox (although Apple Pay will not be available on those browsers).

Let us know if you have further questions, we would be glad to answer.

Best Regards,
Jamie