jamesmikespencer

I corrected this error on my website by removing the comma from line 475, which was apparently causing PHP to expect a further parameter.

PHP version 7.0.33. I installed the latest version 2.1.0 today with no problem. Thanks for responding to my issue so quickly.

WPEverest Support looked at issue on the website and found the problem right away.

I had the “My account page” set to a woocommerce shortcode page where as it needed to be set to a User Registration [user_registration_my_account] shortcode page, namely my sign-in-page. Deepak Sharma actually asked me to look at that setting in particular but I see now that I didn’t really answer his question on the subject when he brought it up.

With that setting corrected the lost password function now works fine, as intended.

My thanks go out to both Deepak Sharma and WPEverest Support for looking into this problem and finding the fix so quickly.

James Spencer
ancestralgleanings.com

Hi Deepak,

The sign-in-page and user-account-page both use the same shortcode:
user_registration_my_account

The my-account page uses a different shortcode:
woocommerce_my_account

The functional difference between the sign-in-page and the user-account-page is that the user is not signed in when viewing the sign-in-page, where as the user is signed in when viewing the user-account-page.

The lost password page is actually user-account-page/forget-password/, and so presents a provision of the user_registration_my_account shortcode.

I hope this answers all your questions.

Thanks,
James Spencer
ancestralgleanings.com

Hi Deepak,

The URL of the site login form was
https://ancestralgleanings.com/sign-in-page/
This page can be reached by going to ancestralgleanings.com and pressing the Sign In button.

The URL of the lost password page was
https://ancestralgleanings.com/user-account-page/forget-password

The received lost password email text was as follows:
Someone has requested a password reset for the following account:

SiteName: Ancestral Gleanings
Username: emmylouspencer

If this was a mistake, just ignore this email and nothing will happen.

To reset your password, visit the following address:
https://ancestralgleanings.com/sign-in-page/?action=rp&key=LJBF9WQyjR0NmJWqM8hO&login=emmylouspencer

Thank You!

The URL for the page that came up when the above email link was pressed was as follows:
https://ancestralgleanings.com/user-account-page/forget-password/?show-reset-form=true

I have a question: Could it be that the above link always comes back to the reset request page over and over again because the key supplied with the email is always judged invalid or already used somehow? This appears to be what was happening for user mahtumsula as described in an earlier reply to this support request. How might the key become always judged invalid or already used?

Thanks for your attention to this issue,
James Spencer
ancestralgleanings.com

Actually, I found a solution to this problem myself. I went to the user registration form and modified it to specify a default country (USA). However, in order to make this specification I had to uncheck a listed country and then check it again, in order to open up the default country specification list. I think this is why I hadn’t specified a default prior, because I couldn’t see a way to do it since the default selection window didn’t offer a selection list until after I unchecked & rechecked one of the enabled selections in the list box above.