jameat

Ah, yes I get it. I just type in the product name where it says select product. Thanks that works!

“I found that it’s necessary to type in the name of the product in order for them to Auto-complete and show up as a choice.”

How did you do that? I can’t find anywhere in Mailchimp where one can type in product names?

Thank you for this. I will also contact Mailchimp.

Ah, I can bring even more clarity now.

It’s when I create a new automation using the ‘classic automations’ builder to send an email after the purchase of a specific product that the product list is not updating with new products.

If I create a new automation using the ‘customer journey’ builder then all the products appear.

The problem is that to use the ‘customer journey’ builder requires a paid plan, whereas the ‘classic automations’ builder is free.

I only need to send 1 confirmation email and not a whole string of emails so I don’t need the ‘customer journey’ facility.

Can you help?

Thanks. Here’s what I have discovered.

If I create a brand new automated email from scratch, to email people who buy a specific product, then all the products appear correctly in the product list.

If however I replicate and edit a previous automation, then the newer products are missing from the list.

Is it just a case of having to build the automated emails from scratch each time and avoid replicating them?

Thanks for your reply.

The product IDs that are not syncing are: 11650 and 11786

I have enabled remote support and made sure all plugins and themes are updated.

I look forward to getting my products synced correctly too!

Many thanks

Jim

I tried deactivating all my plugins, except WooCommerce and the Mailchimp for WooCommerce plugin, and then syncing my products to Mailchimp again. And it worked! Now I just need to reactivate my plugins one by one until I find the one causing the issue.

Thanks for your guidance

Jim

PS I also just enabled remote diagnostics and my store URL is https://www.jimeaton.org

Thanks for your swift reply. I updated to the latest version 7.8.0 as soon as it came out. But I just checked my back end and saw this: “Your theme contains outdated copies of some WooCommerce template files.”

Here’s what the status report says for the WordPress environment and the Server environment. Is there anything that looks dodgy there? I am also checking for plug in conflict right now.

WordPress Environment

WordPress address (URL): https://www.jimeaton.org
Site address (URL): https://www.jimeaton.org
WC Version: 7.8.0
REST API Version: ? 7.8.0
WC Blocks Version: ? 10.2.3
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: ?

Server Environment

Server Info: nginx
PHP Version: 8.0.29
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 8.0.1
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.4.26-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?