Jaime Segura

Hi, I am glad to help.

Due to wodpress forum rules we cannot address paid features here. Please submit a ticket at https://www.imagely.com/account or https://members.photocrati.com depending on your plan.

Thanks.

Hi, I am glad to help.

I am sorry but I cannot understand your workflow, what do you mean by “AddMedia–> NextGenGallery” is this from a page builder, gutenberg editor, classic editor, the media library? Please explain the steps you take before the “Add Media” one.

And for your second question unfortunately not.

Thanks and I’ll be waiting for your reply.

HI, I am glad to help.

Could you please point us in the direction of the plugin you are using? Is it free or paid? if you could share a link that would be really helpful.

We would like to replicate the issue ourselves if possible so we can create an official bug report.

Thanks.

I will be glad to help,

We had some similar issues with other plugins, could you please make sure you have the latest version of nextgen gallery as we issued a fix already. It seems to me the issue was resolved from what I see on your link.

Please keep me posted.

Thanks.

Hi,

Unfortunately we are not allowed to discuss paid functions here, you can reach us by using the contact page at Imagely.com or opening a support ticket after logging in there.

Hi,

Let’s try to have your question clear, let’s start here: Albums can contain galleries or other albums. Galleries can contain only images.

You want to have a thumbnail linked to an album, once you click the image you can see the album contents, that would be a grid of galleries and other albums, when you click on a gallery you want that gallery to open in a lightbox, is that correct?

You need to create Parent Album, Create Child album and select a preview image for it, then put all your galleries inside child album, then put child inside parent and insert parent on your page.

I hope this makes sense, if not please explain what the flow would be for the user when they visit your page, I will try to come up with how to achieve what you need.

Hi,

I am sorry to say there has been no advance on that front. We have no workaround at the moment.

Hi,

We use 3rd party libraries for our lightboxes, also we received constant complains about all the images in a page being displayed inside the lightbox, so we proceeded to update it.

Unfortunately this will require developers attention and might take a while if we decide to implement it. I will bring this into their attention though.

Sorry about the inconveniences.

Hi,

Try going to Gallery > Gallery Settings and modify you default settings by using “override thumbnail settings” choose a size for them and set thumbnail crop to yes. Then reinsert your gallery if the changes are not applied. Also go to other options > miscellaneous and clear image cache.

I hope this helps.

Hi,

I will be glad to help. Please check your wp-config and make sure wp-debug is set to false. If it is set to true, change it to false.

See if that fixes the issue and please let me know.

Hi,

Have you checked for conflicts? I have tested with current version 3.4.7 and html tags seem to be working fine, you need to deactivate your other plugins besides Nextgen Gallery and test again, if the problem is gone, it is cause by one of your plugins, also you can check if something on your functions.php might be affecting.

Please keep me posted.

Regarding the rankmath issue it has been reported to our developers for it to be addressed.

@gene4god we are not allowed to discuss paid versions here as per wordpress forums rules, if you prefer, you can open a pre sales ticket and explain your situation. Please use this link forum and mention my user, ask to be referred to me.

Thanks and sorry about the issues.

The easiest way would be to create square thumbnails for the preview images for each gallery, then you can create an album and put your galleries inside it. You can adjust the thumbnail size to make it fit into 3 columns.

The other way would be to create an album for each gallery, then use tablepress to generate the grid, again using only square thumbnails as that gives you consistency in a much easier way.

Hi,

Are you still facing the issue, I checked your link and I can’t seem to see what you are referring to.

Please keep me posted.