Jawad Ahmed
Forum Replies Created
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Hi @clownskb
The plugin comes with 4 user roles: Support Supervisor, Support Manager, Support Agent and Support User. Here are the differences between those roles. Please check the role and capabilities here,
https://getawesomesupport.com/documentation/awesome-support/user-roles/
https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/
Let me know if you need any further assistance.
Warm Regards
Hi @enviral ,
In that case `You might be running into conflicts with your theme or another plugin. The fastest way to find out for sure is to start by temporarily switching your theme to one of the basic WP themes (e.g.2015/16/17/19/20). Then, if the issue still keeps happening, try turning off other plugins one by one until the problem disappears. The last one that you turned off before the problem is fixed is the one conflicting.
Best Regards.`
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Allow guest ticketsHi @charmedchicken.
With the standard addon, user cannot submit a ticket without registration. However with our Guest Tickets add-on you can achieve something around that. Please check the given link below.
https://getawesomesupport.com/addons/guest-tickets/
You may also like our Email support addon for the convinence.
https://getawesomesupport.com/addons/email-support/Thanks
Hi @enviral
Could you please check if you have WordPress update just in case that is causing the issue. If yes, please update.
Second, please open your browser’s console and check for Javascript errorsThird, please turn on WordPress’s debug flags and then refresh the ticket list screen – see if any errors show up in the debug.log file.
Also, please let us know the version of PHP you’re using.
Thanks.`
- This reply was modified 3 years, 3 months ago by Jawad Ahmed.
Hi @jackvale
Could you please check the role and capabilities of the user. When Awesome Support is installed there are FOUR new ROLES that are added to your WordPress site along with a slew of new WordPress Capabilities. please check here
https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/
Please also check if you need to modify the existing user
https://getawesomesupport.com/documentation/awesome-support/admin-handling-existing-users-after-installation/Best Regards.