Jawad Ahmed

Hi @deaf25

Do you use a custom page for the tickets front end or the standard ticket page?

Regards

Hi @alessandrozonnino

I am sorry this is not possible within the currently available features of Awesome Support. However, I will forward your suggestions to the team. Thanks.

Hey @muditsushil

You cannot change the labels in the core plugin however, you can use custom status and label addon to achieve this goal.
https://getawesomesupport.com/addons/custom-status/

To download the attachments directly, You can access these options under the TICKETS->SETTINGS->ADVANCED tab. go on the Attachment Overrides section and under Render Method select download.
Please let me know if you have any questions.

Regards

Hi @tim-reeves

Thanks for writing. We haven’t updated the private note, however, the Awesome Support Core Plugin was updated to version 6.0.6. Private note version is Version 3.1.1,

Any questions? let me know.

Regards

• This reply was modified 3 years ago by Jawad Ahmed.

Hi @creativogatti

Awesome Support includes a number of configuration options to control the size of display lists for end-users as well as other useful misc global display options. To access and update these, please check the following page…

https://getawesomesupport.com/documentation/awesome-support/admin-misc-display-options-for-customers-front-end-users/

Let me know if you have any further questions.

Regards

Hi @haz02

Thanks for the confirmation. We are investigating it further.

Regards

Hi @andrew55

I am sorry currently we do not have a way to contact the developers directly. however, you can fill the following form and provide as many details and questions as you can. We will get back to you.

https://getawesomesupport.com/contact/

Regards

Hi @ryanmeighan

Thanks, you can also locate automatically created pages un dashboard>pages. Feel free to reply if you need further help.

Regards

Hi @lmacalpine

Open WordPress Dashboard. In Menu Ticket->Settings open Advanced Tab and Tic?Do Not Mask Attachment Links?option. Then Save Setting. Also, please check the render method and change to inline or download.
Please let me know if you need any further assistance.?

Regards

Hi @haz02

We have updated the latest version 6.0.6, can you please update and check again. Let me know if the issue persists.

Regards

Hi @haz02

It looks like this plugin is interfering with another plugin, The fastest way to find out for sure is to start by temporarily switching your theme to one of the basic WP themes (e.g.2015/16/17/19/20). Then, if the issue still keeps happening, try turning off other plugins one by one until the problem disappears. The last one that you turned off before the problem is fixed is the one conflicting.

Let me know if the issue persists.

Regards.

Hi @pwhite106

Yes, you can check our Agent Front End Addon for this purpose. Agent Front-end add-on for Awesome Support provides a simple interface for your agents to handle basic ticket tasks on the front-end.

https://getawesomesupport.com/addons/agent-front-end-early-release/

https://getawesomesupport.com/documentation/agent-front-end/introduction-to-agent-front-end/

If you have any questions, let me know.

Warm Regards

Hi @andrew55

The user will have to login in order to reply to the ticket. Currently, we don’t have this auto-login feature. Please let me know if you have any further questions.
Warm Regards

Hi @andrew55

Yes, this can be achieved with our Notification addon, please check here

https://getawesomesupport.com/addons/notifications/

https://getawesomesupport.com/documentation/awesome-support/email-notifications/

Any questions, please let me know.

Regards

Hi @meir321

Yes, that is right. It routes the ticket after submitting it. You want to allow certain tickets to be opened on the basis of ticket type. Right now, we do not have this feature. If you are interested please fill this form with all you need and we will check the feasibility and get a quote for you.

https://getawesomesupport.com/contact/

Regards