Jawad Ahmed

Hi @chrise1111

Thank you for reaching out and apologies for the delay in response. Unfortunately, currently, we do not have any settings in the plugin SETTING where you can put the GA4 code. You can try this in the form if that works for you.

I hope this will help, if you have any further questions, please let me know.

Regards

Hi @blindsandcurtainss

I am sorry to hear that you are having this issue with the Popup Builder. I have checked the related link and i couldn’t find any popup that has a submit button. Pleaes leet me know if you still have the issue or it has been resolved.

If you have any questions, please do not hesitate to reach back.

Regards

Hi @beccabadger

I am sorry to hear that you are having this issue with Awesome Support. I will check this issue with the team and get it fixed.

If you have any questions please let me know.

Regards

Hi @leguaro

Please try resetting your permalink, i hope this will fix the issue. If persits, please let me know.

Regards

Hi @kingtut125

I am sorry to hear that you are having this issue. I am not sure why it hangs on you. Can you please confirm if it is a specific page or happening with all the tickets/pages?

Regards

Hi @bennajahelmahdi

I’m sorry to hear that you are having trouble with the awesome-support plugin and WPML.

This issue may be caused by a conflict between the plugins or a permalink problem. Here are some possible solutions you can try:

• Reset your permalinks by going to Settings > Permalinks and clicking on Save Changes
• Deactivate and reactivate the awesome-support plugin and WPML plugin and see if the issue persists
• Check for plugin conflicts by deactivating other plugins one by one and testing the site after each deactivation. If the issue is resolved after deactivating a plugin, then that plugin may be causing the conflict

I hope this helps. Please let me know if you have any other questions or concerns.

Regards

Hi @proxy687

At the moment, our system does not allow for multiple customers to be associated with a single ticket. However, if you wish to include additional individuals or email addresses to receive the ticket replies, you can add as many email addresses as you like in the CC field when replying.

I hope this information is useful. If you have any further inquiries, please feel free to ask.

Regards

Hi @macmeli22

Thank you for reaching us. I am not certain if your question is related to Awesome Support. This page only answers questions and queries related to Awesome Support. If it is realted to Awesome Support, please explain.

Thank you

Hi @kateeba

Can you please share the production environment details? I will try to reproduce and investigate this further.

Regards

Hi @abitp

I am sorry currently we don’t have a feature where a user/support user/client can see the log.

If you have any further questions, please let me know.

Regards

Hello @kateeba , I’m sorry to hear that you are having trouble with the awesome support plugin.disappointed

It sounds like there might be a conflict between the plugin and Polylang, which is a multilingual plugin for WordPress. This could cause the plugin to overwrite the Woocommerce end pages with a different language or page.

One possible solution is to check the settings of both plugins and ensure they are compatible. For example, you could try to set the same default language for both plugins or exclude the woocommerce end pages from being translated by Polylang.

Another possible solution is to clear the cache of your website and browser, and see if that resolves the issue. Sometimes, caching can cause outdated or incorrect information to be displayed on your website.

If none of these solutions work, please let me know.

I hope this helps. Please let me know if you have any other questions or concerns.

Regards

Hi @abitp

Thank you for reaching out. You can check and use our Custom Status and Labels addon to achieve this.

https://getawesomesupport.com/addons/custom-status/

If you have any questions, please let me know.

Regards

Hi @abitp

Thank you for reaching out. Which plugin you are referring to? Please let me know, i’d be happy to assist.

Regards

Hi @wpuser1738

Thank you for the confirmation; if you have any further questions or need any help, please do not hesitate to reach us.

Regards

Hi @3li5ha

Thank you for reaching out. I am sorry to hear that you are having this issue, can you please confirm your current version of Email Support addon.

If you are a premium user please open a ticket with us

https://getawesomesupport.com/submit-ticket/

Regards