Jawad Ahmed

Hi @2bytecode

Thanks for the confirmation. If you have any further questions, please let me know.

Regads

Hello @mmarchetto

I apologize for the inconvenience you have experienced with our support team regarding your license renewal problem. I understand how important it is to have a functioning license and receive timely assistance when facing such issues. Please allow me to address your concerns and provide you with an official response.

Firstly, I would like to apologize for the delay in resolving your ticket. It is regrettable that it took 16 days for your issue to be addressed. I apologize for any inconvenience this may have caused you during that time.

Upon investigating your case, I found that your license was indeed renewed on April 15, 2023. However, it appears that there was an unexpected issue that caused your license to expire prematurely in June. I understand how inconvenient this must have been for you, and I apologize for the inconvenience it caused.

Regarding your interactions with our support team, I apologize if you did not receive the technical answers or concrete solutions you were seeking. Our aim is to provide prompt and effective support to our customers, and it seems we fell short of meeting your expectations. I will make sure to address this internally to improve our support services.

In regard to your request for a refund and the option to purchase the plan again, I assure you that we take customer satisfaction seriously. Additionally, if you still wish to purchase the plan, I will make sure you receive assistance to ensure a smooth and hassle-free experience. Your issue is still under investigation, and the team is trying to fix this ASAP for you.

I understand that your faith in our software has been shaken by this incident, and I deeply regret that we have let you down. If there is anything else I can do to regain your trust or assist you further, please do not hesitate to let me know.

Thank you for bringing this matter to our attention, and I appreciate your patience and understanding throughout this process. We value you as a customer, and I hope that you will reconsider your decision to change the software. We will do our best to rectify the situation and provide you with a more positive experience moving forward.

Once again we apologise for any difficulties you may be experiencing. Please be aware that according to the ?WP Guidelines , inquiries regarding the Pro Plugin cannot be addressed publicly.?

Sincerely,

Hi @svanrijsewijk

Thank you for the information. By popup type, I mean the popup builder extension you use to build a popup.

Regards

Hi @chkaps

Thank you for reaching out. Unfortunately, this is not possible currently with popup builder.

If you have any further questions, please let me know.

Regads

Hi @stoelwinder

Thank you for reaching out. Unfortunately, we do not have this feature right now where you can use a code to show popups on pages.

Right now you can only use the display rules to show the popup on pages.

https://help.popup-builder.com/en/article/how-to-show-a-popup-on-a-specific-website-section-using-the-display-rules-1upyrpt/

I hope this will help, if you have any further questins, please do not hesitate to reach us.

https://help.popup-builder.com/en/

Regards

Hi @gilbert1995

We apologise for any difficulties you may be experiencing. Please be aware that according to the ?WP Guidelines , inquiries regarding the Pro Plugin cannot be addressed publicly.?

We kindly request that you contact us directly for assistance. You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send us an email. We are here to help and will gladly assist you with any concerns you may have.

Regards

Hi @ravanh

I am sorry to hear that you are having this issue with Awesome Support. I have escalated this to higher support and updated you about it ASAP.

If you have any further questions, please let me know.

Regards

Hello,

To close the popup, you need to define the function and provide its name in the code. Here’s an example of how you can define the function and close the popup:

function closePopup() {
// Code to close the popup goes here
// For example, you might hide the popup element or remove it from the DOM
}

document.getElementById(‘noThanksClose’).addEventListener(“click”, () => {
closePopup(); // Call the closePopup function to close the popup
});

If you have any further questions, please let me know.

Regards

Hi @svanrijsewijk

Can you please specify the popup type and share the PHP, WP, and Popup-builder versions you are using? I will try to reproduce the issue on my end.

Regards

Hi @envisiondesign

There are many ways one can customize the popup closing. Some options are free while the others are available with the?Advanced Closing extension.

Kindly check the following page for further details,

https://help.popup-builder.com/en/article/how-to-customize-the-popup-closing-options-i5ftcd/

If you have any further questions, please let me know.

Regards

Hi @clairepf

Can you please specify the theme registration page? Which theme you are using.

Right now Awesome support has the following user registration settings.

https://getawesomesupport.com/documentation/awesome-support/admin-user-registration-options/

I hope this will help, if you have any qeustions, please let me know.

Regards

Hi @bloggingwelt

I am sorry to hear that you are having this issue with Popup-builder. This is a known issue and our development team is currently working to resolve it. I will update you as soon as we have an update on it. Please bear with us.

If you have any further questions or need any help. Please let me know.

Warm Regards

Hello @juanpablobierzoseo

Thank you for reaching out and I am sorry we couldn’t assist you with your question in a timely manner.

Yes, WPBakery is listed as a compatible page builder with Popup-builder. you may check how it works here.

https://help.popup-builder.com/en/article/how-to-open-a-popup-via-wpbakery-page-builder-visual-composer-1tc3oyc/

If you have any further questions, please do not hesitate to reach back.

Regards

Hi @svanrijsewijk

Thank you for reaching out and I apologize for the delay in response. Can you please confirm if the issue has been fixed? I have checked this on my mobile Andriod (Chrome) and couldn’t reproduce the issue, however, i could see the popup on PC browser.

If you have any further questions, please let me know.

Regards

Hi @khanm

Thank you for reaching out and apologies for the delay in response. Yes, you can Customize your Popup Opening and Closing with JS and CSS custom code(s).

if you have any further questions, please let me know.

Regards