Sam Ambati

Currently, we support calls to US landline and mobile only.

You can receive calls on your Google talk or Skype if you are staying in other countries.

The plugin allows you receive live chats or calls from your website.

You can receive calls on your Google talk, Skype, US mobile or landline. Visitors can directly ‘click to call’ on your website from anywhere in the World.

Please write to support[at]clickdesk.com or live chat with us on our website if you have any questions.

Thanks,

Lawrencer, in some unusual cases it takes upto 2-3 minutes for the chat on your website to check your IM status and get updated to offline.

You can send a shortcut “/offline” (without quotes) to one of our chat contacts in your list and ClickDesk on your website would turn offline.
To get back online, you need to send “/online” message.

Did you try our new webchat panel with realtime visitor map?
https://blog.clickdesk.com/see-visitors-on-a-real-time-map-invite-them-to-live-chat/

Hi Crazywpgeek,

The plugin comes with our free plan. As with any other service, there are few feature limitations on the free plan. It is not viable for us to run Skype for free users and we charge if you would like to use Skype and other additional features of ClickDesk.

In our pricing page too https://www.clickdesk.com/pricing.jsp there’s clear “compare plans” link just under the pricing table which details all the available features you’d get in each of the plans. It is not possible for us to give the while list on the pricing page. We got HUGE list of features. ??

You need NOT paste code manually if you are using this plugin. The plugin ADDS functionality to your wordpress. I’m not sure why you mentioned this. But, upon loggin in, the live chat code gets automatically inserted to your site in the footer section. If this didn’t happen for some reason, then it could be due to some other customized themes/plugins.

The javascript is loaded asynchronously and need not be worried about any page load issues or any potential hacks that could occur. This is as secure as your Google analytics code. The dashboard is also fully SSL certified.

The free plan offers 30 chats/month and comes with Google talk IM support and our latest webchat panel for the agents to use. https://blog.clickdesk.com/easier-faster-better-introducing-the-new-webchat-beta/
I think the limit is good enough for anyone looking to increase their sales or provide live help on the website.
The price you pay (optional) gives unlimited access to receive chats, use Skype IM and other customization and advanced features. In most cases, the one lead you convert through the live chat would pay for the service for one whole year. It’s the “value” ClickDesk offers through the combo solution. You may also note that we are the only major provider in the industry to offer a 99.95% uptime guarantee.

You can contact our live chat support or write to [email protected] if you have any questions. We have 1 day SLA for tickets on business days.

Hello waqas83,

I hope you got this working.

To get ClickDesk chat window appear only on a single/selected page in WordPress, deactivate the plugin and login at https://my.clickdesk.com
to get your live chat code. Paste this code in the html tab of the page editor in wp dashboard.

Please contact our support if you need any further assistance.

Thanks,

Thanks Relish for confirming it. Glad that you liked our service.

You can also signout of your ClickDesk account, deactivate the plugin and access the plugin dashboard with the correct Google email address.

I’m closing this. Please feel free to contact our support if you have any questions.

Thanks,

Hi davebox,

There are no issues with ClickDesk. We were doing a performance update and migration activity after our upgrade few weeks ago and during that process few customers were not able to access their accounts.

This system upgrade on our end doesn’t require you to make any changes.
The feedback we received for the latest dashboard and changes was phenomenal.

We even released a web chat panel yesterday https://blog.clickdesk.com/easier-faster-better-introducing-the-new-webchat-beta/

Hello Beltex,

I apologize for any delay caused in responding to you.
You can write to [email protected] if you have any questions.

Happy to help!
Jagan

Logging out of your IM (gtalk/Skype) gets ClickDesk appear offline on your website instantly. Please make sure that you are logged out of your IM on all your devices.

Please write to [email protected] with your details if you are still experiencing this problem.

Thanks,

Hello,

The whitelabel (debranding) option is available in our Enterprise plan.
After logging into the dashboard, please visit the upgrade page to view our Enterprise plan.

You can remove ClickDesk branding completely in this plan.
Please contact [email protected] if you have any more questions.

Thanks,

Hello Denis,

1. Plugin is multisite compatible. You can install it on any number of wordpress sites you own. But the appearance of the chat and the operator is same for all sites.

2. You can also create new account when the plugin is installed on new site and proceed with the setup.

Please write to [email protected] if you have any more questions.

Thanks,

Hi,

We are closely monitoring the usage of these newly introduced eye catchers images and see that most of our customers loved them.

Adding your own image for the ‘eye catcher’ or change of text is in our feedback list already and I added it to our product roadmap.

Thanks,

Hi knath,

After installing the plugin, please click the ClickDesk link in the left sidebar and login to the new dashboard. Live chat (in offline mode) would appear on your website automatically.

Add an agent and verify the IM to get ClickDesk appear online on your website.

Please write to [email protected] for any further assistance.

Thanks,

Hello Drew & Smoozie,

I sorry for any inconvenience caused.
As you noticed, we released a new version of the live chat. We have completely redone our dashboard, live chat themes, reports and introduced few new features and a 7 days free trial on paid plans. We took the feedback of our users into account.

During the migration and transition process we ran into few issues which the engineering team has addressed and fixed the problems. Our support team is doing the best to answer every query during this period.

I confirm that the new system is now completely stable and very fast.
Please make sure that you click on the ‘install plugin’ green button in the ‘Departments’ page if you are an existing customers. New users wouldn’t face any issues.

I did not get an email notification and sorry for this delayed reply.
Hope you enjoy using the new system. ??

Thanks,

The live chat bar can be shown only on selected page.

If you would like to show ClickDesk live chat only on selected pages, please deactivate the plugin and follow these steps.

1. Login at my.clickdesk.com to get your live chat code.
2. Paste this code in the post/page compose editor in HTML tab. Publish.

Now, the live chat would appear only on pages the code is pasted.

Please write to support @ clickdesk.com for any further assistance.

Thanks,