Jade

Hi @agrtechnology,

In that case, when you get the chance, could you please try using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue?

Hi @shanthini,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @saraeee,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @xofer,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hello @louisatwork,

Thanks for writing in and our apologies for the trouble you’re facing!

It looks like the specific issue you’re having is related to PHP 8, so unfortunately you will need to have your server set to run PHP 7.x. At the moment, we are not quite ready with PHP 8 compatibility, but it is coming soon on the horizon.

PHP 8 support is coming in the next major release, but that is subject to change based on a number of factors. When you have a moment, could you ask your web host to set your site to run PHP 7.x then test the site again? I believe that should resolve your issue.

Thanks, and again I do apologize for any inconvenience.

Hi @saraeee,

Thanks for writing in.

Currently, the custom input mask can only set rules for alphanumeric characters.

But, is there any reason why you want to create a custom input mask instead of using the email field? In case it helps, you should be able to use this field easily as this is designed to validate the input to be email addresses.

I hope this helps.

Hi @zotezo,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @arlingtoner,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @agrtechnology,

Thanks for providing the link.

I was able to check the form and when I checked the console, I can see some JavaScript errors that seem to be caused by the minifier functionality of your caching plugin. Please check this screencast for reference.

When you get the chance, can you please check your caching plugin settings if it is possible for you to exclude the pages where the WPForms are from being cached/minified?

Thanks and please let me know how it goes.

Hi @andy264,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @gooloode,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hello @shanthini.

It looks like you have the multi-column form setup on your page and if you would also like your form to look great on a phone (which is generally best with a single column per row), you could also check out this tutorial on how to do that. Both strategies will work together so that you get a single column on small screens but multiple columns on larger screens, like a laptop or desktop.

I hope this helps.

Hello @firedragons,

Thanks for writing in and we’re sorry to hear about the trouble you’re facing.

I checked the form on your site and the first thing I notice is that the styling of the form looks quite odd that even the submit button is not visible. And, when you submit the form, it defaults to the browser validation. Please check this screencast for reference.

Do you happen to have a caching mechanism/plugin on your site that minified the scripts? We’ve seen some cases before where issues like this happen because of caching plugins. If you’re using a caching plugin, please try to exclude the page where the forms are present from being cached then check it again.

I hope this helps!

Hi @xofer,

I’m sorry to hear that you’re having issues with email delivery.

To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps ??

Hi @royercas,

Currently, we don’t have the feature to pass a value from a field selection to another field in the form. I’ve made a note of the feature request and we’ll keep it on our radar to be reviewed as we plan out our roadmap for the future.

Thank you for the suggestion!