Jade

Hi @firedragons,

My apologies for the wait.

I tried checking the screenshots you have posted but they seem to have been deleted.

In the meantime, is there a chance that you can set up debugging on your site and send us the debug log if you can find any errors from the log? That will help us have an idea of what could be causing the issue here.

Thank you.

Hi @agrtechnology,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @sogofactory,

It seems that you are using the paid version of WPForms (Zapier addon). If you have an active license subscription with us, could you submit a support ticket through the WPForms account dashboard when you have a chance?

From there, our support team will be able to take a closer look at your request.

Thanks!

Hi @lmcliment,

Thanks for the suggestion! I’ve made a note of the feature request and we’ll keep it on our radar to be reviewed as we plan out our roadmap for the future.

In the meantime, you might want to check this guide as a temporary workaround.

Thank you for the suggestion!

Hi @gvenditto,

It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you submit a support ticket through the WPForms account dashboard when you have a chance?

From there, our support team will be able to take a closer look at your request.

Thanks!

Hello @wilbertcre,

Using the File Upload field of the paid version of WPForms, you should be able to limit the file types you will allow to be uploaded. Please check here for more details.

I hope this helps.

Hi @akankshaseth,

I’m sorry to hear that you’re having issues with email delivery.

To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps ??

Hi @ocechebiri,

Thanks for writing in and we’re sorry to hear about the trouble you’re facing.

I checked your site and it looks like you have caching plugins installed and activated on the site (Autoptimize and Litespeed Cache). We’ve seen cases where the minify and combine script feature of caching plugins causes WPForms script to break which results in issues like you’re getting right now.

When you get the chance can you please try the following?

For Autoptimize

• Exclude WPForms’ assets from JS optimization by going to the Exclude scripts from Autoptimize field: wp-content/plugins/wpforms-lite/assets/js/wpforms.js
• In the Misc Options section make sure that the Minify excluded CSS and JS files checkbox is unselected.

For Lightspeed Cache

Please check here for more details.

Kindly make sure to clear your site’s cache after doing any of the changes above.

I hope this helps!

Hello @sallymoos,

We don’t have an email template in quite the same sense as some other plugins, so to do what you describe requires a slightly different approach for our notifications.

We do allow HTML in the notification body, and if you’d like to make modifications to that you can do this right in the form builder under Settings > Notifications.

Here’s an example of how that might look like:

– Message Setup
– Email Received

If you’d like to, you can use some custom code to make further customizations to the email template styling and the email’s footer content. The only thing to note is that any changes you make to these will be applied to all notifications for WPForms on your site.

We have a detailed tutorial of how to use HTML in the notification settings, as well as how to change styles with a custom email header file here.

Then, the footer text can be changed with a slightly different code.

In case it helps, we have more details on adding custom code to your site here.

I hope this helps!

Hello @levocskram,

When you get the chance, can you please check the Notification settings of the form in the Form Builder? Because that is where you should be able to set the options for the notification email that is sent out when the form is submitted including the recipient of the notification through the Send To Email Address setting. Please check this guide for more information.

In case you are not seeing this option, can you please post a screenshot of what you are seeing on your end?

Thank you.

Hello @keshavgupta,

Addons are currently not available for individual purchases or swap-outs and can only be accessed through their respective license levels. In this case, the Post Submission addon is only available with the Pro license level or higher. Here’s our pricing page with more details on features included with each license level.

I apologize for any inconvenience or confusion with addons and license levels.

Thanks!

Hi @riaanvw1,

By default, you should just need to click the submit button once even if there is a reCaptcha added to the form. When you get the chance, can you please provide the URL where we can see the form in question so that we can check it?

Thank you.

Hi @uokh,

By making the form more compact, do you mean changing its width? If so, you should be able to do that with a bit of custom CSS. Kindly add the code below to your site:

#wpforms-879 .wpforms-form {
    max-width: 500px;
}

And in case it helps, here’s a tutorial from WPBeginner on how to add custom CSS like this to your site.

Hope this helps!

Hi @louisatwork,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @firedragons,

Thanks for giving that a try. When you get the chance, could you please try using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue?