jacobstylemixthemes

Hello,

Thank you for contacting us

You can use simple HTML tags like?<br>?to create line breaks when entering questions in the MasterStudy plugin. Should you have any question about the basic functionalities of the quiz sections, do not hesitate to contact us, we are here to help,

Best Regards,

Jacob, Support Team

Hello,

Thank you so much for your kind words and five-star review! I’m glad I was able to help you solve your problems and go above and beyond your expectations. It was a pleasure assisting you, and I’m always here to help with any future issues you may have ??

Thank you once again,

Jacob, Support Team

Hello,

Thank you for reaching out and detailing the issue you’re encountering with the integration of Paid Memberships Pro and MasterStudy for your subscription levels.

It’s concerning to hear that enrolled courses aren’t visible after payment, Let’s try to troubleshoot this issue together:

1. Check Membership Level Access Settings: Ensure that the membership levels you’ve created in Paid Memberships Pro are correctly configured to grant access to the courses in MasterStudy. Each course should be linked to the appropriate membership level.
2. Verify Payment Gateway and Order Status: Confirm that the payment gateway is properly configured and that payments are being processed correctly. Sometimes, if an order doesn’t reach a ‘completed’ status, it might not trigger the course enrollment.
3. Update Plugins and Themes: Outdated plugins can often lead to compatibility issues. Ensure that both Paid Memberships Pro, MasterStudy, and any other related plugins, as well as your theme, are updated to their latest versions.
4. Check for Plugin Conflicts: Temporarily deactivate other plugins, especially those that might affect user roles, access levels, or e-commerce functionalities, and see if the issue persists. This can help identify if any other plugin is causing a conflict.
5. Provide Detailed Information: If you reach out to our support or further assistance, include as much detail as possible – such as the steps you’ve already taken, any specific settings you’ve used, and screenshots or videos of the issue.

Please try these steps and let us know if the situation improves or if you encounter any specific challenges along the way. We’re here to help you resolve this as smoothly as possible.

Best regards,

Jacob, Support Team

Hello,

Thank you for reaching out regarding the issue you’re experiencing with the MasterStudy plugin on your multilingual courses page.

This issue could be related to the translation process or a compatibility concern between TranslatePress and the MasterStudy plugin. While we suggest using Loco Translate and WPML which have already been integrated with MasterStudy LMS, there should be some problems to look at with other plugins like TranslatePress

To assist you better and identify the root cause, could you please check and follow these suggestions

1. Version Details: Confirm the latest versions of WordPress, MasterStudy plugin, and TranslatePress you are using. Ensuring all are up to date is crucial for compatibility and functionality.
2. Translation Settings: Translate all course and course-related materials (lessons, quizzes, etc) Share any specific settings or customizations you’ve applied in TranslatePress for the courses page. This will help in understanding how the translations are being managed.
3. Error Details: If there are any error messages or specific behaviors (like filters not displaying or not responding), please describe them in detail. Screenshots would be highly beneficial. Kindly note I have visited your page, and all filters were working normally on my end. See the screenshot. https://joxi.ru/BA03j0PCqjoEz2
4. Testing in Default Language: Confirm if all functionalities, including filters, are working perfectly in the default language (English) without any issues.

In the meantime, here are a few troubleshooting steps you can try:

• Clear Cache: If you’re using any caching plugins or server-side caching, clear the cache after making changes or updating translations. Sometimes, cached versions can cause discrepancies in functionality.
• Plugin Conflict Check: Temporarily deactivate other plugins, especially those related to translations or language management, and test the filter functionality. This can help identify if any other plugin is causing a conflict.
• Check TranslatePress Settings: Review the TranslatePress settings to ensure that the translation of dynamic content (like filters) is correctly configured.

I hope this helps, let us know if you have any more questions

Best regards,

Jacob, Support Team

Hello Colette,

We greatly appreciate your kind feedback on our product and service. It brings us joy to know that we have been able to assist you, and we are committed to continuously improving our service. If you have any further inquiries, please feel free to reach out to us. We are always ready to assist you.

Best regards,

Jacob Support Team

Dear Lars,

We appreciate your 5-star review and are pleased to hear that our service has been beneficial for your website. If you have any questions, please don’t hesitate to reach out to us again. We are always happy to help.

Best regards,

Jacob, Support Team

Hello @edukern,

Thank you for your follow-up question and for providing more details about your experience with the addon and the quizzes.

You are correct in your observation. When a quiz is inserted using the addon, it is designed to be taken only once from the same IP address. This feature ensures that each attempt is unique and prevents multiple submissions from the same user, which is particularly important for assessment purposes.

However, I understand that you are looking for a way to use quizzes for practice rather than assessment, where the answers are not saved and the quiz can be attempted multiple times for learning purposes. To achieve this, I would recommend a slightly different approach:

1. Create a Separate Course for Practice Quizzes: You can create a new course in MasterStudy LMS specifically for testing purposes. This course would not be part of your main curriculum but would serve as a practice area.
2. Add Only Quizzes to This Course: Populate this course exclusively with quizzes. Since these quizzes are not part of your main educational content, their results won’t affect the overall assessment of your students.
3. Adjust the Quiz Settings: Ensure that the quizzes in this practice course are set up to allow retake attempts. You might need to check the quiz settings to make sure they are configured to retake after each attempt. This way, students can retake the quizzes as many times as they want for practice.
4. Inform Your Students: Clearly communicate to your students that this course is intended for practice purposes only and that their performance here will not impact their overall grades.
5. Periodic Reset (Optional): You might consider setting a periodic reset for the practice quizzes, so they automatically clear previous attempts after a certain period, ensuring that students can start fresh regularly.

This approach should provide your students with a dedicated space for practice without affecting their course grades, while also bypassing the limitation of one-time quiz attempts per IP address.

If you have further questions or need assistance in setting this up, please feel free to reach out. We’re here to help!

Best regards,

Jacob, Support Team

Hello,

Thank you for reaching out regarding the issue you’re experiencing with the Cost Calculator Builder plugin on your website.

Given the details you’ve provided, including the specific versions of the Cost Calculator and PHP you’re using, here are a few steps we can take to diagnose and address the problem:

1. Check for Plugin Conflicts:

• Sometimes, other plugins can interfere with the functionality of the Cost Calculator Builder. Temporarily deactivate other plugins, especially those that modify the frontend or have JavaScript functionalities, and check if the calculator appears for users on the frontend.

2. Theme Conflict Test:

• Occasionally, themes can cause compatibility issues. Temporarily switch to a default WordPress theme (like Twenty Twenty-One) and see if the calculator works on the frontend. This can help identify if the issue is theme-related.

3. Cache and Browser Test:

• Clear your website’s cache as well as your browser cache. Caching can sometimes cause older versions of pages to display, which may not include recent changes or plugins like the Cost Calculator.
• Also, try accessing the page from a different browser or incognito mode to rule out browser-specific issues.

4. Review Plugin Settings and Shortcodes:

• Ensure that the Cost Calculator Builder settings are correctly configured for frontend display. Double-check any shortcodes or embeds you are using for the calculator on the page.

Next Steps:

• Please try the above steps and see if any of them resolve the issue. If the problem persists, it would be helpful to have additional information, such as any error messages, screenshots you are encountering or specific changes you made recently.

Hope it helps,

Best regards,

Jacob, Support Team

Hello,

Thank you so much for taking the time to leave us a 5-star review on WordPress! We are thrilled to hear that you had a positive experience with our customer support team.

We strive to provide the best possible service to our customers, and it means a lot to us to receive such positive feedback. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out to us.

Thank you again for your kind words and for choosing our products. We truly appreciate your business and look forward to serving you again in the future.

Best regards,?

Jacob, Support Team

Hello,

Thank you for contacting us

It seems that this case occurs with a certain font. The?Eudoxus Sans font family doesn’t support the “y” character (“Y” should work fine). I would recommend you make some custom CSS to change the font. Or we can try to solve this case with a user-friendly font family. If you cannot make it by yourself, could you please send a link to the page where you posted the calculator and I will give you the required CSS to fix this case.
?
Best regards.

Jacob, Support Team?

Hello,

Thank you for reaching out to us.

I would like to inform you that you can provide certificates to your students upon completion of courses. However, please be aware that this feature is only available in the Pro version of MasterStudy LMS, which requires enabling the certificate builder addon. If you would like to see how the certificate builder works, I recommend using the live backend of MasterStudy through the following link:?https://stylemixthemes.com/wordpress-lms-plugin/

I hope this information is helpful. Please feel free to contact us if you have any further questions.

Best regards,

Jacob Support Team

Hello,

Thank you for reaching out to us regarding the issue you’re experiencing with the lesson completion checkmark in the MasterStudy LMS plugin. I understand the importance of this feature for tracking progress and enhancing the user experience, and I am sorry for the inconvenience this has caused.

You are correct that the functionality for marking lessons as completed should be available in the free version of the MasterStudy LMS plugin, and you shouldn’t need the Pro version for this feature to work correctly.

Given that you have already tried deactivating other plugins, updating to the latest version, and even changing the theme without resolving the issue, let’s explore some additional steps to troubleshoot:

Further Troubleshooting Steps:

1. Server and PHP Configuration: Ensure your hosting environment is running a compatible version of PHP and meets the plugin’s requirements. Server-side issues can sometimes cause unexpected plugin behavior. Kindly note PHP versions above 8.0 are still under beta testing of WordPress itself, so such misbehaving may occur, it is recommended to use PHP versions between 7.4 and 8.0. More information about system requirements can be found at this link. https://docs.stylemixthemes.com/masterstudy-lms/getting-started-1/system-requirements?q=t Make sure your server aligns with it
2. Plugin Compatibility: Although you’ve deactivated other plugins, there might be residual effects. Ensure that there are no leftover settings or database entries from other plugins that could be interfering. And don’t forget to clear cache and cookie files both from your browser and your website (if any)
3. Test with a Default Setup: If possible, test the plugin on a fresh WordPress install with a default theme. This can help determine if the issue is site-specific.
4. Test with Live website. I am 100% sure that this issue is unique to your website only. You may check any abnormality in our live website, kindly note we use the same versions (suggesting your plugins are up to date) in the live, so any abnormality should reflect to both parties. https://masterstudy.stylemixthemes.com/lms-plugin/
5. Proof that it works in our end. Please have a look at this screenshot that I could not replicate this on my end suggesting the issue is case-specific to your end only. https://joxi.net/v29jaP6TjgogdA

Next Steps:

• If the issue persists after these steps, it may be helpful to send server error logs or more specific details about your setup.
• Additionally, if you can provide any error messages or screenshots that you encounter when the issue occurs, it would greatly aid in diagnosing the problem.

Please let us know the outcome of these troubleshooting steps. We are committed to resolving this issue as swiftly as possible and ensuring your MasterStudy LMS plugin functions correctly. Your patience and cooperation in this matter are greatly appreciated.

If further assistance is needed, or if you have any more questions, please don’t hesitate to get in touch.

Best regards,

Jacob, Support team

Hello,

Thank you for sharing your thoughts and concerns. I want to acknowledge that you are absolutely right in expecting continual improvements from our plugin updates. We are fully committed to enhancing user experience and functionality with each update.

I understand that sometimes changes in functionality, especially when it involves removing certain features, can be inconvenient and even disruptive. Please know that decisions to modify or remove certain aspects of the plugin are not made lightly. Often, these changes are necessary steps in our ongoing effort to introduce new and improved features. It’s a balancing act between innovation and maintaining existing functionalities.

Regarding the specific feature you mentioned, I want to reassure you that we are actively working on reintroducing and enhancing this capability in the plugin. Our team is aware of its importance and is diligently developing this functionality. While I cannot provide an exact date for its availability, please be assured that it is a high priority and we aim to roll it out as soon as possible.

We appreciate your patience and understanding as we work towards making our plugin more robust and feature-rich. Your feedback is invaluable in this process, and we are grateful for your support.

If you have any more questions or require additional assistance in the meantime, please feel free to reach out.

Best regards,

Jacob, Support Team

Hello,

Thank you for reaching out to us

Based on the description of your issue – your purchase code indicating it has already been used – it seems there may be a synchronization issue between our support system and the Envato marketplace, where you made the purchase. To address this, you’ll need to ensure that your account is properly synced with Envato. Here’s how you can do that:

Steps to Resolve the License Issue:

1. Log Out of the Support Account: Start by logging out from your current session in our support system. This step is essential to reset your session and prepare for a fresh login.
2. Login via Envato: After logging out, please log back in, but this time use the option to log in via your Envato account. This process will help synchronize your account with Envato’s records.
3. Re-enter the Purchase Code: Once you have logged in through the Envato integration, try entering your purchase code again when submitting the support ticket.

Further Assistance: It is highly recommended to have a look at this manual while creating the support ticket https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/theme-activation and https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/how-to-get-support

Should you have any questions besides that, do not hesitate to ask. We’re looking forward to resolving this issue for you promptly.

Best regards,

Jacob, Support Team

Hello,

Thank you for reaching out with your concern regarding the automatic enrollment of customers into courses after purchase in the MasterStudy LMS. I’m sorry to hear that you’re experiencing this issue, and I understand how important it is for the process to be smooth and automated.

Normally, in MasterStudy LMS, once a customer purchases a course, they should be automatically enrolled without the need for manual intervention. If this isn’t happening, there could be a few settings or configurations that you need to check:

1. Payment Gateway Configuration: Ensure that your payment gateway is properly configured and working as expected. Sometimes, if the payment gateway doesn’t communicate the successful transaction back to MasterStudy LMS, the system might not trigger automatic enrollment.
2. WooCommerce Integration: If you are using WooCommerce for course sales, ensure that the integration between WooCommerce and MasterStudy LMS is properly set up. Any misconfiguration here could lead to issues with enrollment.
3. Plugin Conflicts: Sometimes, other plugins can conflict with the functionality of MasterStudy LMS. Try deactivating other plugins temporarily to see if the issue resolves. If it does, reactivate them one by one to identify the problematic plugin.
4. Theme Conflicts: Similar to plugins, themes can also cause conflicts. Test with MasterStudy Starter or a default WordPress theme (like Twenty Twenty-One) to rule out any theme-related issues.
5. Check for Updates: Ensure that both WordPress and all plugins, including MasterStudy LMS and WooCommerce (if in use), are updated to their latest versions.
6. Server Logs: Check your server error logs. They might provide more insight into what’s happening when the automatic enrollment process is supposed to trigger.

Please try these steps and let us know your progress. We’re committed to helping you resolve this issue and ensuring that your course enrollment process runs smoothly and efficiently.

If you continue to face difficulties or if there is anything else you need assistance with, please don’t hesitate to reach out. We’re here to support you.

Wishing you a pleasant day ahead!

Best regards,

Jacob, Suppport Team