izzi8181

Thanks so much for the quick reply. I just checked and it looks like I set everything up *except* the signing secret. I have no idea why I did everything but that, but I’ve put it in now so hopefully that will fix the problem!

Thanks again ??

Deleted this comment – couldn’t find the contact form to submit a support request but have worked out that I had to register before I could see it!

• This reply was modified 3 years, 4 months ago by izzi8181.

Thanks Stiofan I will do that; I’m confused about why Stripe were insistent this was not a problem related to them when I contacted them!

Hi,
No it’s not that; these customers are from Nova Scotia Canada, with cards from local banks, and Canadian postal codes.

Thanks,
Isobel

Thanks for the reply. I contacted Stripe before I contacted you and they told me the issue was nothing to do with them – the transaction was not even reaching Stripe, it was being rejected before that. They had no record of the declined transactions.

I can’t provide a link to the form because it appears as a pop-up window, but it is from this page: https://maritimeartinfo.com/mailing-list/ I know that at least one of the people chose the $10 subscription option, so that is definitely having the issue. I have had lots of other people buy this subscription with no problems.

The postal codes are B0P1K0 and B0M1B0 . I can’t provide a screenshot as I haven’t seen the error myself, and my customers are not very technically minded so wouldn’t know how to provide one! One person told me they were told their postal code was ‘incomplete’ and the other said they were told their postal code was ‘incorrect’. If I can get any more specific information I will post again.

Thanks

I now have a second customer who cannot order because their postal code is being rejected. Hopefully someone can reply soon and help me fix this problem…

Thank you! I hadn’t noticed that it created a user with the order.
I have to say your plugin is just excellent… I must have spent all day yesterday looking for a solution and trying all kinds of things until I found GetPaid, and it does exactly what I need it to do. It’s great! ??

my url is https://www.maritimeartinfo.com

Thanks

I’ve done a bit more testing and I am able to send emails using my own server, I just can’t send any using the Mailpoet sending service. I have validated my ‘from’ email address, and have the validation key activated.