iveyb

Hi Vladimir,

We set up a staging site to check and found that we have the Remove Dashboard Access plugin installed to restrict users who aren’t admins. It was doing its job! Thank you for looking into this.

We unfortunately aren’t able to do that as it’s on a live site. Is there another way we can check?

Hi Vladimir,

No, this website doesn’t have WooCommerce installed at all.

Got it! Just sent the request over there. Thanks!

Thank you! I tried to send a ticket over there but unzipped, the log is too large to upload and zipped, I get an error that the filetype is not allowed. Is there another option?

Also, just confirming that the “Deactivate “Pages Visited” Cookie” was already checked, but the “Enable visit count” was also checked so I unchecked it.

Thank you! Do you have an email address or a private thread where I can send the logs so I’m not posting our site’s info publicly?

Hello! Thank you for your quick response. Just to be sure I know what I need to ask: 

1. If our website is hosted on WP Engine, are they the hosting provider that I should ask? If it is not them, how do I find the provider name to contact?
2. Is the “media limit” different from the max upload size, max post size, or memory limit? Those were the three things that WP Engine had previously told us they had access to edit, but we weren’t sure what the “media limit” in the error referred to. 

Thank you very much!

Hi Bel,

Yes — note that you were able to specify the post_id for the popup, because there was only one popup. Since we’re working with ~50 popups on a single page, we couldn’t specify the post_id like that and had to have a way to dynamically pull that from whichever popup was activated.

That’s why I wrote the custom shortcode above. Since that works, we’re good now. Thanks!

Hi Kim,

I’ve gone ahead and written an enclosing shortcode function to solve the issue.

For other people’s future reference on the issue, here’s the code to place in your functions file:

function popIDenclose_func( $atts = array(), $content = null ) {
	$pop_fieldname = $content;
	$popID = pum_get_popup_id();
	$content = do_shortcode( '[acf field="'. $pop_fieldname .'" post_id="'. $popID .'"]' );
	return $content;
	$popID = null;
}
add_shortcode( 'popupfield', 'popIDenclose_func' );

This dynamically grabs the popup’s ID and then uses the ACF field name as a variable to wrap a shortcode around.

In the example I’ve been using in previous support comments, this shortcode could be written [popupfield]state_name[/popupfield] (where state_name is an ACF field name). Then, if this shortcode was placed in a popup template, it would display the different state_name values for each popup, rather than attempting to find a state_name value for the page the popups are displayed on.

Thank you anyway for your time.

Hi Bel,

Thanks for the response. I see in your video that you assigned the custom field group to the page, not the popup. We are displaying several popups on the same page, with different clickable elements. Therefore, our custom fields are filled out on the popup.

For example, if the page is called “United States” and we click on “Indiana”, we should see the “Indiana” pop-up, and the ACF field “capital” should say “Indianapolis”. The ACF field is not attached to the page (United States) and should not say “Washington DC”.

You can assign a field group to the post type “Popup” by clicking on the “Show fields if post type is” dropdown and selecting “Popup” from the list, and then you will be able to edit the fields for each popup, but those fields do not display when the popup is activated on the front end.

Also 100% willing to work with PHP hooks etc if that’s part of the solution.

Thanks for the info — good to know. Can WC Paid Listings be combined with MemberPress rules? I’m thinking if WCPL is our only option, maybe we could set something up like:

– Package of 2, 5, and unlimited jobs, with a price of 0.00
– Restrict access to “purchase” the 2-job package unless you’re a Bronze member
– Restrict access to “purchase” the 5-job package unless you’re a Silver member
– Restrict access to “purchase” access to post unlimited jobs unless you’re a Gold member
– Prevent other members from seeing/purchasing the packages available to other members

Is that something that can be done with WCPL? Free packages that can be hidden from other memberships? Maybe even designed as a “free gift at checkout” situation where they’re automatically assigned the free package that goes with their membership at the time of registration?

Hi all,

Another team member recommended we use the AJAX Search Lite plugin to override WooCommerce’s search function, and that worked. We still don’t know why WooCommerce’s search function was working inconsistently, but we’re good to close this ticket now.

Hi MayKato,

I previously deactivated all plugins except for WooCommerce and Elementor (as described in the list of troubleshooting steps at the bottom of my first post) and still saw the same behavior – searching for a common tag like “sky” brought up items from the first batch of products, but searching for tags present only on the later batches brought up no results. I tried it again just now to verify, and it demonstrated the same behavior.

Can you provide any info about why the tagging behavior would be different between batches of products, rather than in general?