Ivan Yordanov

Hi,

Seems like the user has a different username than what you were using. You have a reply in the ticket with the details about it – please update it if you have any further comments or questions related to the case:)

Hello @gravelandsugar

I am part of the senior technical support team at SiteGround – can you provide me with the ticket ID of the ticket that you have opened? It doesn’t matter what caused the issue – we will do out best to assist you with it:)

We are using Nginx with our SuperCacher but you shouldn’t have any issues with your cookie mechanism, as we don’t strip them. There are a lot of plugins that are setting different cookies, so I doubt that this is the issue in this case.

Hello.

I am part of the senior technical support team at SiteGround. I’ll be glad to help you with resolving the case @dolancustomguitars – please provide me with the ticket ID related to the case in your SiteGorund account (please open one if you haven’t done that:))

@nevma, let me know if you need any specific information – I am also available in WordPress slack channel – @ ivan.y so you can contact me there too:)

• This reply was modified 8 years, 3 months ago by Ivan Yordanov.

Hi again. Your ticket has been updated and the issue has been fixed. The config.php file inside the wflogs/ folder had wrong ownership.

Please update the ticket in our system if you have any further issues – wel’ll be happy to help:)

• This reply was modified 8 years, 3 months ago by Ivan Yordanov.

Hello @netivity,

I am part of the senior technical support team at SiteGround – can you please provide me with the ticket ID? I’ll be glad to check the case and provide you more information about it.

Hello @jmgodin,

I am part of the senior technical support team at SiteGround. We haven’t noticed such issue/incompatibility between the two plugins – they should be working properly together, but we will need to check the case further in order to see what is causing this behaviour.

Have you opened a support ticket in your SiteGround account? If yes – please let me know what is the ticket ID (if you haven’t opened one yet – please do it) so I can investigate the issue in details:)

Hello @ellywin

I am part of the senior technical support team at SiteGround, so I’d like to answer some of your questions:

– We have backups. If you are using some of our shared plans (StartUp, GrowBig, GoGeek) you have 30 backup copies (for 30 days back). Again, depending on your plan, you might be able to restore files/database/emails manually from the Backup Restore cPanel tool. Alternatively, you can always open a ticket and request that from our support team.

– Your main site is located in the public_html/ directory. The location of the addon domains and the subdomains you add from your cPanel can be defined by you at the time you are adding them. You can check their document root from cPanel -> Addon domains and cPanel – Subdomains.

– Manual backups – we have a lot of useful tutorials that you can check, here is the one related to backup creation:

https://www.siteground.com/tutorials/wordpress/wordpress_backup.htm

You can also use some of the backup plugins in the WordPress plugins diractory.

Ps. You can find more useful tutorials that will help you to manage your WordPress application here:

https://www.siteground.com/tutorials/wordpress/

Hello,

I am part of the Seniort technical support team at SiteGround. Our Supercacher is besed on Nginx. If we can assist you with anything related to this case – please open a support ticket in our system and describe the issue – we will do our best to help you.

Hi @sroskylo1,

I am one of the Senior technical support supervisors at SiteGround. As Hristo mentioned, the cause of the issue and the solution could be different and the case should be investigated in details. Can you provide me with the ticket ID you have in our system so I can check the issue further?

Hi Ed,

Unfortunately, you cannot purge the cache using wp-cli. We are currently working on implementing a public purge function, so it can be used in other plugins/themes/custom scripts. This most likely will be available in the next release.

Hello @hopsnz

I am one of SiteGround’s senior tech support supervisors. Can you provide me with your domain name or ticket ID so I can check the case and try to assist you with that?

You’re welcome, I’m happy to help.

Just in case, I will update ticket: 1893224 with the specific information and what i’ve done, so you can be aware of the changes I’ve made:)

Seems like your multisite configuration was not quite correct. Can you please try to log in now and let me know if the issue persists?

Hi,

In order to have the Memcached working with your WordPress application, you need to have it enabled inside the wp-admin panel.

I am part of the senior technical support team at SiteGround – can you please provide me a domain name or a ticket number in our system, so I can investigate the issue and assist you?