Ivan Yordanov

Hello,

Please update ticket: 2077892 with the information requested in it – we will investigate the issue further. The reasons for a Timeout can be a lot and quite different – from server-side setting to an application configuration, so we will need to look into your case in more details.

Hello @astronomitaly

Can you please let me know what is ID of the ticket you have opened, so we can investigate the issue further?

Hello @jdog81

You can upload the files via FTP and import the sql dump of the database using phpMyAdmin.

If you need assistance you can always open a support ticket – at SiteGorund there is 1 free website transfer and since you mentioned that your account is new, I guess that you haven’t taken advantage of this.

Hello @superfeincreative

From what I see, you are hosting the site at SiteGround (I am part of the support team there:) ). Have you already opened a ticket regarding this issue? If yes – can you please provide me with a ticket ID so we can investigate it further (if you haven’t opened a ticket yet – please do so, we will be able to provide you with some more information about why is this happening).

Hi @anthyx

I’m part of the senior technical support team at SiteGorund. Can you please provide me with the ticket ID related to the issue, I might also be able to help you with some useful information:)

Hello @saxondesign,

You can find out what is the exact PHP version that you are using by creating a file containing the phpinfo() function:

https://www.siteground.com/kb/how_to_check_which_php_version_is_running_on_my_account/

@grudesky Thanks for the info, I’ll continue the communication in the ticket in case I need some more info.

Hi. Unfortunately, the only fix I found was to remove the symlinks . But I have brought them back because they are needed in order for @bws-online ‘s SSL to be working as expected.

I suppose that the issue is caused by the fact that the symlink is pointing to the current directory:

symlink -> ./

which creates a loop. Maybe excluding the symlinks from the backup would be a good idea?

Hello @lucapesci

I am part of the senior technical support team at SiteGround. Can you please let me know if you have already opened a ticket regarding the case? We might be able to assist you with the issue.

Please provide me with the ticket ID or open a new ticket describing the issue and steps to reproduce it:)

Hello @bws-online @katmoody

Seems the issue is caused by symlinks. The backup functionality is breaking even on a default, empty installation if you have a symlink pointing to the current folder e.g:

lrwxrwxrwx 1 user user 1 Dec 15 09:14 symlink -> ./

This leads to a loop, that can be seen by stracing the admin-ajax.php process once you start the backup and eventually the process gets killed because a Timeout limitation, max_execution_time, etc. The backup process is completing for less than a minute on the same default WP installation when the symlinks are gone.

@katmoody , do you think that there is a way to deal with such symlinks in the plugin’s code?

Yes, please submit a support ticket and let me know the ticket ID:)

Hello @javadi90,

Have you already opened a ticket in your SiteGround user area about the issue? If yes, can you please provide me with its ID. I am part of the senior technical support team at SiteGround so I might be able to provide you some more information about the case.

Hello @gtractor

Can you please provide me with the ID of the ticket that you have already opened in your SiteGround user area? I might be able to investigate the issue further and provide some more information about it.

Hello @bws-online

Can I have the ticket ID in your User Area related to this issue? I am part of the senior technical support team at SiteGround and it would be easier for me to investigate the issue if I have a test case:)

Hello @grudesky

I am part of the senior technical support team at SiteGround. Can you please let me know if yo have a ticket opened for the issue, maybe I would be able to help you with the investigation and figuring out what the problem is:)