Theunis Coetzee

Hi @poonamthakur,

Thank you for reaching out to Paid Memberships Pro. I’m really sorry to hear about the issue you are facing.

When you try to load a website in your browser, it sends a request to the web server which hosts the site. Usually, the server would return a 200 OK status code when the request is processed successfully. However, if the server takes too long to complete this request, your browser may display the HTTP error code 504.

This error indicates that the upstream server cannot carry out your request in time to serve the website’s content.

According to the Internet Engineering Task Force (IETF), the definition of the 504 Gateway Timeout error is as follows:

The 504 (Gateway Timeout) status code indicates that the server, while acting as a gateway or proxy, did not receive a timely response from an upstream server it needed to access in order to complete the request.

The error may be either due to a site visitor’s slow internet connection or a slow server.

Previous users who have experienced this issue were able to resolve it by upgrading server resources or hosting.
https://www.paidmembershipspro.com/recommendations-web-hosting-support-pmpro/#h-why-do-i-need-to-upgrade-my-hosting

I hope this helps get you started.

Kind regards,
Theunis C.

Hi @mewillian,

Thank you for reaching out to Paid Memberships Pro.

This is the correct end date for automatic recurring memberships (subscriptions) where the member may cancel at any point in time. When a recurring membership level is created this membership “Never” ends until the membership is canceled by the user or an administrator.

Here are some important notes on why we recommend doing it this way – https://www.paidmembershipspro.com/important-notes-on-recurring-billing-and-expiration-dates-for-membership-levels/

If you would prefer members to pay for a certain period with an expiration you should consider setting up a membership level that expires and is not automatically recurring.
https://www.paidmembershipspro.com/how-to-set-up-your-membership-level-pricing/#h-setting-up-a-membership-level-that-expires

I hope this clarifies things and help get you started.

Kind regards,
Theunis C.

Hi @subwebsites

Thank you for reaching out to Paid Memberships Pro.

You or your developer should be able to hide the tooltip with some custom CSS that targets the relevant CSS selectors.

Here is an example CSS snippet you or your developer may use to get started and tweak to suit your site and theme specific needs.

.pmpro_checkout-field.pmpro_payment-cvv small:first-of-type {
    display: none;
}

It is important that you do not modify any files directly in the Paid Memberships Pro plugin. Custom CSS can be added in a few different ways:

The first and easiest option is to utilize the WordPress Customizer. You can also add custom CSS to a Customizations Stylesheet (see guide).

If you are using a child theme, you can optionally add your adjustments to that child theme’s style.css file.

Kind Regards,
Theunis C.

Hi @ralak

Thank you for reaching out to Paid Memberships Pro.

You should be able to enable billing limits when using the Stripe gateway with the free Stripe Billing Limits Add On -https://www.paidmembershipspro.com/add-ons/pmpro-stripe-billing-limits/

Kind Regards,
Theunis C.

Hi @boxhamster,

Thank you for reaching out to Paid Memberships Pro.

You should be able to obtain a list of members by navigating to Memberships > Members > Export to CSV and in a spreadsheet editor of your choice compare and retrieve the difference in users from your Mailchimp contact export and either manually send emails or use a mailing service to send those users emails.

I hope this helps get you started.

Kind regards,
Theunis C.

Hi @steph0x,

Thank you for using Basic User Avatars.

When clicking on the “Update Avatar” button the Basic User Avatars form is submitted and reloaded. If the uploaded image is not showing after the “Update Avatar” button was clicked this may be due to server side or browser caching and you should consider excluding the page containing the basic-user-avatars shortcode.

I hope this helps.

Kind Regards,
Theunis C.

Hi @tpxtravel,

Thank you for reaching out to Paid Memberships Pro.

I am sorry to hear about the issue you are facing. It sounds like something else could be interfering. To determine possible causes you may temporarily switch to a default WordPress theme, e.g. Twenty Twenty-One, deactivate all plugins except the core Paid Memberships Pro plugin, re-enable plugins one by one while testing the issue at hand

Kind Regards,
Theunis C.

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

Kind regards,
Theunis C.

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

Kind regards,
Theunis C.

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

Kind regards,
Theunis C.

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

Kind regards,
Theunis C.

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

Kind regards,
Theunis C.

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

Kind regards,
Theunis C.

Hi @signalpath ,

Thank you for reaching out to Paid Memberships Pro.

You or your developer should be able to implement customizations to suite site-specific requirements with some customization code that hooks into available action and filter hooks.

Preventing a user account from using a discount code multiple times should be achievable with some customization code that hooks into the pmpro_after_checkout action to store discount codes used during checkout to the user meta and then use the boolean pmpro_check_discount_code filter to check the user meta if the discount code was used before and return a false to prevent that discount code being used again by the user.

I hope this helps get you started.

Kind regards,
Theunis C.

Hi @chr1st1na,

Thank you for reaching out to Paid Memberships Pro.

Are you using the PMPro BuddyPress integration plugin?

If this question is related to this plugin could you kindly search for a similar issue in the PMPro BuddyPress Integration support section?

If there are no similar previous questions or answers could you kindly post the question in the PMPro BuddyPress Integration support section as this will make it easier for all users to search and find information related to the PMPro BuddyPress integration plugin.

Kind regards,
Theunis C.